Lisa M. Scafordi

Managed 30 to 40 incoming calls, directing clients to individuals addressing specific needs.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained area near entrance to create welcoming and inviting environment for guests.
• Handled complaints and questions, and re-directed calls to other team members.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Promoted maintenance of professional and courteous customer interactions across reception personnel.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Utilized teams, email to retrieve and deliver messages.
• Exhibited professionalism and composure in stressful circumstances.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.

• Managed multi-line phone system, managed approximately 50 incoming calls, emails and faxes per day from customers
• Directed incoming calls to internal personnel and routing to best-qualified department and providing general information about operations
• Kept reception area clean and neat to give visitors positive first impression
• Greeted clients and visitors
• Assisted with troubleshooting calls and customer service when needed
• Assisted HR with hiring of office employees
• Word perfect, excel spread sheets, fed ex, ups
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Maintained staff directory and company policy handbook for human resources department.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded swiftly to employees requests and other inquiries made via, email or phone.
• Collected deposits fees and payments
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Monitored and screened visitors to verify accessibility to inter-office personnel.

• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients and updated client records.
• Corresponded with clients through email, telephone or postal mail.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Responded swiftly to conference room requests and other inquiries made via establishment website, email or phone.
• Monitored office supplies by checking inventory and placing orders.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Monitored and screened visitors to verify accessibility to inter-office personnel.

• Managed investor relations / customer service calls
• Managed accounts payable / invoices for finance department
• Managed various office management procedures, safety
• Human resources, hiring of full and temporary employees
• Production of marketing and sales materials
• Word perfect, excel spread sheets, fedex, ups
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Arranged rapid office equipment repair and maintenance with vendors.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.