Lisa M Sessions
Garden City,MI
Summary
Results-oriented achiever with proven ability to exceed targets with excellent time management and problem-solving skills. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Career Youth Navigator
Employment & Training Designs
05.2024 - Current
- Promoting the importance of lifelong learning and professional development by connecting young clients with relevant training programs and educational opportunities.
- Maintaining accurate records of client progress and outcomes, contributing to program evaluation efforts.
- Assessing labor market trends to inform the design of relevant career development programs and services.
- Addressing barriers faced by underrepresented populations in accessing meaningful employment opportunities by developing culturally sensitive programming options.
- Working with vendors to customize courseware to accommodate business needs.
Student Records Coordinator, Contractor
P.I.E. Management / Detroit Public Schools
07.2023 - 05.2024
- Improved the efficiency of student records management by implementing a digital filing system.
- Conducted regular audits of student records to identify discrepancies or errors requiring resolution or further investigation.
- Partnered with IT professionals to troubleshoot technical issues related to student records management software.
Remote Crisis Specialist
Common Ground
06.2021 - 08.2023
- Answered 10-25 calls daily, from the National Suicide Prevention hotline
- Utilize de-escalation techniques for First Responder callers experiencing a crisis
- Coordinate with EMS or police to complete active rescue as needed
- Triage calls to determine appropriate level of care
- Document each encounter while in-call
- Provide follow-up calls to ensure successful access to services
Sales Manager/Beauty Consultant
Beauty Plus
11.2017 - 07.2022
- Marketing and promoting
- Ensuring availability of merchandise by ordering supplies and providing knowledgeable service
- Developed significant reputation for leadership and long-lasting client relationships through excellent customer service and consistent follow-ups.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Adult Peer Support Specialist
Hegira Health, Inc
07.2019 - 05.2021
- Built strong relationships and supported adults in a psychosocial environments, based upon trust and honesty by using active listening and empathetic communication skills.
- Directed activities and running group classes
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Increased awareness of and supported participation in self-help and advocacy organizations.
Property Manager's Assistant
T And D Property Management
01.2016 - 07.2019
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Inspected homes for repairs.
- Identified and resolved risks to minimize project disruption.
Education
Associate of Arts Degree -
Wayne County Community College
2016
Skills
- Microsoft Office / MS Excel MS Word MS PowerPoint MS Outlook MS Teams Typing Speed: 37 WPM
- Attention to Detail
- Verbal and Written Communication
- Time Management
- Problem-Solving Skills
- Performance metrics
- Business Acumen
- Database administration
- Collaboration and teamwork
- Multitasking Abilities
- Quality assurance
- Admissions and registrations
Certification
- HIPAA Compliance -CPT & ICD-10 Coding
- CPI Training- Non Violent Crisis Intervention
- Relias Trainings
Timeline
Career Youth Navigator
Employment & Training Designs
05.2024 - Current
Student Records Coordinator, Contractor
P.I.E. Management / Detroit Public Schools
07.2023 - 05.2024
Remote Crisis Specialist
Common Ground
06.2021 - 08.2023
Adult Peer Support Specialist
Hegira Health, Inc
07.2019 - 05.2021
Sales Manager/Beauty Consultant
Beauty Plus
11.2017 - 07.2022
Property Manager's Assistant
T And D Property Management
01.2016 - 07.2019
- HIPAA Compliance -CPT & ICD-10 Coding
- CPI Training- Non Violent Crisis Intervention
- Relias Trainings
Associate of Arts Degree -
Wayne County Community College
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