Lisa Sullivan

• World's first Portable Point of Care MRI for Brain
• Interviewed and analyzed sales and customer success teams to create needs analysis in alignment with company goals to create long term and short-term plan for training, onboarding and content creation needs for global commercial team
• Researched, negotiated & implemented Learning Enablement System in 8 weeks
• Researched, negotiated and implemented Sales Methodology (Challenger) to commercial team in 6 weeks (per leadership request)
• Intimate involvement/ team member in multiple revisions of IFU during growth of company
• Supervised and mentored team member in development and design of training content for commercial onboarding courses
• Responsible for input and alignment with product & marketing for pre-launch & launch timelines, messaging, content build & training to deliver to field teams
• Built temporary Google site training page for field teams to access product and sales content
• Collaborated with HR, IT, and sales to build a four week onboarding pathway, built and delivered in LMS
• Scheduled and taught in class and online courses to increase learning opportunities.

• Create & implement faculty curriculum for didactic & lab for Mazor Workflow Certification program & Staff Training (Hospital Personnel)
• Plan, develop and execute Mazor Surgeon Certification and Surgical Team Training Program nationally
• Manage 6-8 internal and external team members to coordinate and deliver training for Surgeon and Staff programs
• Ensure training plans and execution meet company and customers objectives
• Vet and train surgeon faculty on curriculum to meet program needs, prepare and execute contracts, request and close out physician payments for assigned programs
• Subject Matter Expert (SME) for Gaming app, VR, AR, and Touch Surgery build
• Coordinates and maintains all logistics for Field and Medical education robots and equipment for external labs nationally
• Collaborate with sales force, marketing and clinical/ field training to continuously update, develop and determine best content and methodology for delivery of training
• Coordinate surgeons think tanks for feedback and development of curriculum with new product launches Program manager for Mazor Surgeon Education Course
• Trained and certified 120 surgeons per year
• SME on technology team tasked to integrate Mazor and UNiD technologies
• Monitor and control expenses and budget

• Create and implement didactic & lab training for mazor field personnel
• Create & deliver virtual training during COVID for companywide mazor education
• SME/ consultant & development of LevelEx mobile training app launched in Aug of 2020
• Assessed skill gaps for employees and developed training courses to meet identified needs.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

• Collect, analyze,and present field sales data and to assist with strategic planning and implementation
• Member of pilot group for CRM implementation to USA medical
• Business development, transition existing accounts, relationship development and maintenance
• Product demonstration and support
• Brought on two hospital accounts between October & December
• 100% to quota by end of Q1
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
• Established successful account relationships by building rapport and maintaining consistent communication
• Implemented promotions and marketing campaigns to increase territory sales and brand awareness

• Providing case support, logistics, and sales calls with surgeons, Pain Management, and PT
• Influential leader in the field for launch of i-fuse navigation-One of two covering nationally
• Objectives consisted of: patient seminars, referral dinners with surgeons, PT, and pain, PT in-service, case manager in-service, lawyer education events, surgeon education and training
• Maintained awareness of competitive products and marketing practices
• Leveraged marketing materials, white papers and clinical evidence through consultative selling
• Used clinical knowledge to develop messaging in sales proposals
• Think tank member for development of new innovative product line (eventually became Bedrock)

• Great Lakes Team 100% or greater to quota all four quarters 2016
• Elite Medical team 100% or greater to quota, three of four quarters 2015
• Quota Buster 4th quarter 2014 Boise, ID-Scratch territory
• Participated in proposal development and surgical sales/ proposal presentations
• Contribute and support the growth of revenue in assigned Sales Specialists territories through delegated business development activities with surgeons, hospitals and related staff
• XLIF Certified, O-ARM basics: set up, tear down, trouble shoot
• Schedule surgical cases, order equipment correlating with each procedure, and maintain late loaners at 90% or above using "Atlas", NuVasive's SAP software program on iPads for the team

• IOM Tech covering spine using Medtronic or NuVasive systems
• Multiple modalities, SSEP, MEP, EMG
• Test site in developing SSEP's for NuVasive
• Monitored ENT, facial nerve, and thyroid
• Began training for EEG and sleep lab before relocating

• Convert 99% of surgeons to companies device by building physician relations and directing product evaluations
• Maintained customer satisfaction with Surgeons, Operating Room (OR) administrator, OR clinical coordinators, Sterile Processing Manager, Materials Management and purchasing
• Oversaw asset management including billing, equipment, inventory, repairs and people
• Develop staffing plans, review staff productivity, participate in interview process and complete performance appraisals and developmental feedback
• Participated in planning the annual budget, business reviews including cost savings and P & L
• Time and labor management and approval for three employees
• Stryker integrated video support and “troubleshooter”
• Offered case support in arthroscopic, laparoscopic, robotic, and cardiac as well as sterile processing support in main hospital, surgery center and cardiac departments

Training NCOIC (Non-Commissioned Officer in Charge)

• Managed all military training for the largest American Hospital outside of the United States and it’s eight outlying clinics in four countries
• Conducted safety inspections/ OSHA compliance on the eight outlying clinics and Landstuhl Regional Medical Center
• Maintained and prepared bi weekly presentations for training data and statistics to present to Landstuhl’s Hospital Commander (CEO), staff and the European Regional Medical Command
• Member of the disaster planning and emergency preparedness committee
• Developed a new organization Training Standard Operating Procedures (SOP)
• Combat Lifesaver and EMT instructor

Medical and Health Services Manager (91Z)

• Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel
• Maintained communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning
• Developed and maintained computerized record management systems to store and process data
• Developed and implemented organizational policies and procedures for the facility or medical unit

• Act as a product support consultant to interventional radiologists, surgeons and operating room staff during surgical procedures in the safe and proper use of Kyphons products
• Educated nursing home staff on identifying possible compression fractures and the kyphoplasty procedure
• Unable to stay with Kyphon due to deployment in 2004