Fostering Animals
LISA M. WEITEN
Patient Access Coordinator
Carol Stream,IL
Summary
Dedicated administrative professional well-versed in communication and team building. Ready to bring 12 years of relevant work experience to your team. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled the achievement of positive outcomes.
Overview
15
15
years of professional experience
1
1
Language
Work History
Patient Access Coordinator
Optum
03.2021 - Current
- Increase efficiency of daily operations by implementing electronic health record system for accurate data management.
- Maintain strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Efficiently update patient registrations with appropriate demographic and insurance information completing approximately 80-100+ per day.
- Provide compassionate service to patients and their families during difficult times, addressing concerns promptly and offering assistance as needed.
- Assist patients with questions or issues regarding insurance, billing, referrals, estimates, and payments.
- Proficient in Epic, Microsoft Office, Teams and Genesys.
- Assist in training processes by creating training video and document for claim edit. Assist to train in other areas as needed.
- Provide excellent customer service to patients and medical staff while exceeding productivity goals.
Registrar
DuPage Medical Group
08.2013 - 03.2021
- Greeted every guest with personable approach and provided knowledgeable service.
- Directed patients to appointments and assisted with other questions or issues including billing and medical records.
- Efficiently updated patient registrations with appropriate demographic and insurance information completing approximately 80-100+ per day.
- Managed incoming and internal calls using multiline phone system
- Collected payments of cash, check or credit card and applied receipts to correct patient account.
- Assisted with additional registration duties including pre-registering patients, finding insurance, pushing out charges, correcting registration errors and completing hospital registrations.
- Assisted in training new team members, sharing best practices, and contributing to cohesive work environment.
- Proficient in Epic and Outlook.
CCA-Customer Care Associate
Dupage Medical Group
07.2012 - 08.2013
- Enthusiastically greeted all patients entering and exiting medical building and directed patients appropriately.
- Utilized Cisco multiline phone system to manage high volume incoming phone calls.
- ASL Interpreter scheduling, completed approximately 80-100 patient registrations, assisted with priority queues and taking patient payments
- Accurately scheduled appointments for same day, after hours and immediate care.
- Assisted in training process of incoming employees.
Guest Service Host
Hotel Arista
06.2009 - 07.2012
- Assisted guests with arrivals, departures and valet services.
- Resolved guest complaints with empathy, professionalism, and satisfactory solutions to maintain positive relationships.
- Coordinated special requests and accommodations for guests with unique needs or preferences.
- Contributed to increased hotel revenue by upselling room upgrades, extended stays, and additional services when appropriate.
- Collaborated with housekeeping staff to ensure timely room turnover and adherence to cleanliness standards.
- Fulfilled daily checklist of various tasks and assisted laundry and housekeeping departments when needed.
- Processed in Room Dining orders using Micros POS System.
Education
High School Diploma -
West Chicago Community High School
West Chicago, IL06.2002
Skills
- Patient Registration
- Insurance verification
- HIPAA Compliance
- Problem-Solving
- Multitasking and attention to detail
- Proficient in Epic, Microsoft office and Genesys
- Team Collaboration and self sufficient
- Medical Terminology
Awards
- Certificate of Appreciation, May 2015
- Optum SuperHero Award, 2023 (Nomination included in attachments)
References
- Ruth Carr, Manager at Optum, 480-228-6196
- Tiffany Bleil, Supervisor at Optum, 951-704-4200
- Sharon Wulffen, Associate at Duly Health and care, 630-903-3385
- Lisa Lev, Associate at Duly and Optum, 630-209-6206
- Connie Shaeffer, Personal reference, 630-201-8358
Volunteer Work
Fostered new arrivals from kill shelters and puppy mills. Fostered stray and abandoned kittens. Trained in house-breaking, leash behavior, basic commands, and crate training. Socialized new arrivals with dogs, cats and children. Knowledgeable in administering medications, grooming, nail trimming, and ear cleaning.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Gardening
Software
Epic
Microsoft Office
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balancePaid sick leaveHealthcare benefitsFlexible work hoursPaid time off401k matchWork from home optionCareer advancementQuote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Affiliations
- Optum
Timeline
Patient Access Coordinator
Optum
03.2021 - Current
Registrar
DuPage Medical Group
08.2013 - 03.2021
CCA-Customer Care Associate
Dupage Medical Group
07.2012 - 08.2013
Guest Service Host
Hotel Arista
06.2009 - 07.2012
High School Diploma -
West Chicago Community High School