Lisa M. Wright
Queens Village,NY
Summary
Competent Accounts Receivable Specialist bringing 12 years' experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as a dedicated professional driven to meet team targets and enhance bottom line performance. Efficient Accounts Receivable Specialist offering 8 years' experience in accounts receivable functions. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in accurately preparing weekly and monthly reports within tight deadlines. Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
9
9
years of professional experience
Work History
Medical Billing and Collections Specialist
SUNY Downstate Medical Center
Brooklyn , New York
10.2018 - 03.2020
- Performed targeted collections on past due accounts aged over 90 days
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Managed efficient cash flow reporting, posted cash receipts and analyzed charge backs, independently addressing and resolving issues
- Applied more than $10,000 payments per week
Medical Billing Manager
Westchester Square Physical Therapy
Bronx , New York
06.2013 - 09.2018
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Established and updated work schedules to account for changing staff levels and expected workloads
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
Medical Billing Liaison
The Gelb Center
Manhattan, NY
09.2010 - 06.2013
- Participated in meetings to discuss new Sales opportunities
- Increased customer satisfaction by resolving issues
- Learned how to complete Job Task with minimal supervision, contributing to successful Profit growth of company
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Drove operational improvements which resulted in savings and improved profit margins
Education
Bachelor of Science - Education
Long Island University
Greenvale, NY05.1995
Skills
- Aging reports analysis
- Closing processes
- Codes reviewing
- Data Entry
- Database Management
- Cash Management
- Budgeting
Timeline
Medical Billing and Collections Specialist
SUNY Downstate Medical Center
10.2018 - 03.2020
Medical Billing Manager
Westchester Square Physical Therapy
06.2013 - 09.2018
Medical Billing Liaison
The Gelb Center
09.2010 - 06.2013
Bachelor of Science - Education
Long Island University