Lisa Maria Teixeira
Glen Allen,VA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Banking Officer, Member Service Specialist
TowneBank
Richmond, VA
10.2023 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Prestige Beauty Advisor, Task Associate
Ulta
Glen Allen, VA
09.2019 - 05.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Lead Teller
Atlantic Union Bank
Richmond, VA
07.2021 - 07.2023
- Oversaw daily cash operations and ensured compliance with security protocols.
- Collaborated with management to streamline transaction workflows and reduce errors.
- Processed cash transactions accurately and efficiently in high-volume environment.
- Assisted in resolving customer inquiries and complaints, enhancing overall customer satisfaction.
Education
Associate of Arts - Business Administration
J Sergeant Reynolds
Richmond, VA05.2026
Skills
- Customer Service-oriented
- Teamwork and collaboration
- Customer service
- Attention to detail
- Teamwork
- Willing to learn
Timeline
Banking Officer, Member Service Specialist
TowneBank
10.2023 - Current
Lead Teller
Atlantic Union Bank
07.2021 - 07.2023
Prestige Beauty Advisor, Task Associate
Ulta
09.2019 - 05.2024
Associate of Arts - Business Administration
J Sergeant Reynolds