Lisa Marie Arnold
Salem,OR
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
DSP
Full Life
01.2024 - 04.2024
- Assisting clients with daily personal tasks, including bathing and dressing
- Completing housekeeping tasks such as vacuuming, washing dishes and tidying
- Helping plan client appointments and organize a schedule
- Organizing with transportation arrangements to appointments
- Shopping for groceries and preparing meals that meet specific client dietary needs
- Encouraging client engagement in social networks and communities
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
DSP
DSP Connections
11.2023 - 04.2024
- Provide direct support to ID/DD clients with daily tasks
- Tasks include assisting with food preparation, chores, personal hygiene, budgeting, and other tasks as needed
- The biggest part of the job is to be a companion and to encourage the client to be their best self.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Technical Expert
T-Mobile
01.2017 - 01.2023
- Solving technical and account problems for customers, completing account changes, working to meet and exceed metrics and monitoring teammates to improve overall success
- Supplying alternatives and self-help to ensure long-term solutions for customers
- Mentoring new experts and helping to supply a sense of community to the team
- Intermittently stepping into support roles as needed.
Fitness Technical Support
Garmin International
01.2014 - 01.2017
- Provide technical customer support for Garmin's fitness products, answering telephone calls, emails, faxes, and letters
- Escalate issues for resolution, document and follow-up when necessary
- Work with customers to determine which products, accessories and plan of action best serves their individual needs
- Report failure trends in Garmin equipment
- Identify and recommend improvements in Garmin products, documentation and procedures
- Review special circumstances and authorize warranty service when deemed appropriate.
Foster Parent
Families First
01.2010 - 01.2014
- Provide food, shelter, clothing, and transportation for children in my care
- Supply a loving, nurturing and safe environment
- Build trusting relationships with the children and their families
- Monitor child's progress and document as needed
- Worked with children who had a broad spectrum of special needs, including physical, developmental, and emotional
- Adopted newborn twins from foster care with developmental delays, communication disorder, physical and mental health needs.
Programmer III
University of California, Davis
01.2010 - 01.2014
- Perform 1st and 2nd level support for employees of UCD Medical Center
- Support medical related software
- Diagnose and troubleshoot problems, then either repair the system themselves, escalate to a higher-level support, or send it to an outside vendor
- Either way, I would coordinate and document each repair
- Supplied support and over the phone training, e-Training and creation of scripting material for every device and application for the support group.
Client Support Technician
Sutter Health Support Services
01.2007 - 01.2010
- Service Desk Enterprise Change Management representative
- Assisted in implementing and managing system upgrades and supported them from inception to completion
- Accomplished and oversaw various projects to streamline the infrastructure and support architecture
- Maintained and provided local support for the network infrastructure for internal Sutter Health employees
- Desktop support and maintenance of the network including local pc's, networking components, printers, imaging equipment, and servers all while maintaining the mainframe support structure
- Supported and trained users on software, and related mainframes
- Rolling out and upgrading of network computers and components.
Help Desk Technician
FDI Collateral Management
01.1999 - 01.2007
- Analyze reported customer issues to figure out the source of the problem, product use, system availability, data processing and programming
- Resolution of tactical issues relating to data processing, technical operations, and CA DMV state requests
- Focus efforts on resolution of core problems versus correcting only the symptoms
- Find opportunities for training or development of users
- Understand and record thorough and detailed information in the call tracking system from the client to facilitate a prompt resolution of issues reported
- Acted as a liaison between Clients and Government agencies in understanding rules and regulations of Motor Vehicle titling
- Developed and maintained internal lien placement and duplicate title procedural database (DIVA) including converting Government applications to writable PDF files
- Instrumental in the development of OTTS Lien Placement and Duplicate Title screens
- Possess in-depth knowledge of Government Motor Vehicle processes in relation to paper title and ELT processing
- Interim staff trainer
- Statically highest performer on a consistent basis.
Education
Business Management -
Colorado Technical University
01.2016
Hospital IT -
University of Phoenix
01.2013
Valley High School
01.1992
Skills
- Tech Support Expert
- CPR/First Aid
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Dependable and Responsible
- Flexible and Adaptable
- Active Listening
- Calm Under Pressure
- Customer Relations
- Critical Thinking
Certification
- CPR / Firstaid
- OIS
Timeline
DSP
Full Life
01.2024 - 04.2024
DSP
DSP Connections
11.2023 - 04.2024
Technical Expert
T-Mobile
01.2017 - 01.2023
Fitness Technical Support
Garmin International
01.2014 - 01.2017
Foster Parent
Families First
01.2010 - 01.2014
Programmer III
University of California, Davis
01.2010 - 01.2014
Client Support Technician
Sutter Health Support Services
01.2007 - 01.2010
Help Desk Technician
FDI Collateral Management
01.1999 - 01.2007
Business Management -
Colorado Technical University
Hospital IT -
University of Phoenix
Valley High School
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