Lisa Marie Brooks
Administration
Richmond,TX
Summary
Accomplished at Big Easy Ranch, adept in strategic planning and people management, I spearheaded initiatives that significantly enhanced operational efficiency and team collaboration. Leveraging skills in project and budget management, I developed community service programs and improved member services, achieving notable organizational growth and member satisfaction.
Overview
9
9
years of professional experience
Work History
Director of Member and Community Services
Big Easy Ranch
09.2015 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Develop and implement community service programs and initiatives
- Collaborate with local organizations and businesses to form partnerships
- Manage and supervise community service staff and volunteers
- Coordinate and oversee community service projects
- Promote community service participation within the organization
- Monitor and evaluate the effectiveness of community service programs
- Prepare and manage budgets for community service projects
- Ensure compliance with laws and regulations relating to community service
- Plan and participate in fundraising activities
- Oversees all member owned and shared ownership homes, ensuring the association and community runs smoothly
- Maintenance, billing, and upkeep of all HOA dues and charges
- CC&R Violations and enforcements
- Maintenance of communal areas
- Keeping and maintaining financial records, deeds, documentation, homeowners' insurance, assets in each home
- Creating work orders with maintenance team and third-party vendors and contractors
- Communicating with residents in a timely manner and notifying them of all new development projects
- Internal communication with the directors and the board
- Handling all loan documents on behalf of the association
Special Events Manager
Big Easy Ranch
09.2015 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Selected and ordered refreshments, decor and event materials.
- Oversees every aspect of planning member events for large occasions (over 50+ people) including theme, itineraries, decorations, entertainment, staffing, vendors
- Manage the event from set-up, during, tear-down and follow up AAR with team members
- Maintain and execute the budget provided for each event
- Conduct final inspections prior to the event starting to ensure all necessary details are met and ready.
- Conclude event with billing and follow up to the member
Brown Family Assistant
Big Easy Ranch
09.2015 - Current
- Oversees all clerical needs for the Brown Family
- Main Liaison for the Brown Foundation regarding all charitable giving. This includes an annual fund raiser for MD Anderson, Turtle Wing Foundation and The Boys & Girls Club of Champions Valley
- Plans, coordinates, and ensures Mr. Brown has his meetings set up and will be on task
- Responsible for gathering and maintaining proper documentation needed to ensure compliance regarding the foundations 501(c)3 regulations
- Pays the Brown families monthly bills, tax payments through EFTPS, book travel on Netjets
- Work closely with all brokers on accounts, balances, and documents
Accounting/Membership Manager
Big Easy Ranch
09.2015 - Current
- Implemented comprehensive onboarding program for new members to facilitate smooth integration into the organization.
- Organized successful networking events, fostering connections among members and industry professionals.
- Responsible for all month end duties: sending out member statements, correcting issues on their account, taking payments, sending out past due notices, working with lawyers on severely past due accounts
- Closing comp accounts and allocating to proper GL accounts to include sales tax
- Applying member credit book transactions and allocating properly
- Tying out sales and comparing sales to inventory
- Locking inventory, submitting inventory, and ensuring it is accurate
- Applying member initiation fees, setting up profiles for auto payments
Education
Bachelors of Elementary Education - Elementary Education
Keystone College
La Plume, PA05.2003
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Creativity and Innovation
- Team Management
- Organizational Development
- Budget Management
- Issues Resolution
- Hiring and Retention
- Human Resources Management
Timeline
Director of Member and Community Services
Big Easy Ranch
09.2015 - Current
Special Events Manager
Big Easy Ranch
09.2015 - Current
Brown Family Assistant
Big Easy Ranch
09.2015 - Current
Accounting/Membership Manager
Big Easy Ranch
09.2015 - Current
Bachelors of Elementary Education - Elementary Education
Keystone College
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