Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Marie Broomall

Newport,TN

Summary

Aiming to be part of a high-performing team in a company that prioritizes achievement and employee development. My proficiency in organization and communication will enable me to make a meaningful impact and help drive the company's growth. Compassionate Youth Services Coordinator known for high productivity and efficient task completion. Possess specialized skills in program development, community engagement, and conflict resolution. Excel in communication, empathy, and leadership, ensuring positive outcomes in youth services environments.

Overview

8
8
years of professional experience

Work History

Youth Services Coordinator

Anna Porter Public Library
Gatlinburg, TN
02.2023 - Current
  • Managed the acquisition of new titles, ensuring alignment with community interests
  • Conducted assessments of participant needs, interests, and abilities through the library's Teen Advisory Board
  • Assisted with grant writing for additional resources to fund youth services initiatives.
  • Assisted with writing donation letters to various companies for the summer reading program. for the last two summers.
  • Secured nearly $10,000 in donations over the last two summers.
  • Researched best practices in the field of youth services programming.
  • Participated in professional development trainings relevant to duties as Youth Services Coordinator.
  • Collaborated with managers to assess needs and develop program plans.
  • Researched and developed program initiatives to better serve client population base.
  • Kept program on-track with well-coordinated activity schedules and parent communications.
  • Planned and implemented developmentally appropriate curriculum to meet needs of youth.
  • Have helped the library secure a grant from Girls STEAM Ahead with NASA, which is a first for the library's history
  • Developed and implemented programming activities to engage youth in positive development.

Remote Customer Service Representative

Dolly Parton Stampede
Pigeon Forge, TN
03.2022 - 12.2022
  • Addressed guests' calls efficiently.
  • Assisted with food options and managed cancellation requests as needed.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Administrative Assistant

Edwards Electronic Systems
Concord, NC
01.2017 - 07.2020
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Education

Associates - Communications

Cumberland County College
Vineland, NJ
05.2006

High School Diploma -

Our Lady of Mercy Academy
Newfield, NJ
06.1998

Skills

  • ALMS (Automated Licensing Management System)
  • Microsoft Office
  • Microsoft Word
  • Microsoft Power Point
  • Switchboard Operations
  • Fundraising strategies
  • Youth engagement
  • Teamwork
  • Social media management
  • Effective customer communication
  • Written and verbal communication
  • Research and facts collecting
  • Self motivation
  • Reliability
  • Oversee fundraising
  • Teamwork and collaboration
  • Effective communication
  • Relationship building
  • My praying skills go up to an 11

Timeline

Youth Services Coordinator

Anna Porter Public Library
02.2023 - Current

Remote Customer Service Representative

Dolly Parton Stampede
03.2022 - 12.2022

Administrative Assistant

Edwards Electronic Systems
01.2017 - 07.2020

Associates - Communications

Cumberland County College

High School Diploma -

Our Lady of Mercy Academy

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Lisa Marie Broomall