lisamarie Cantu
Missouri Valley
Summary
Dynamic healthcare professional with extensive experience as Director of Medical Records at Victoria Rehabilitation. Proven expertise in HIPAA compliance and records management, enhancing operational efficiency and safeguarding patient information. Skilled in strategic planning and fostering team collaboration, leading to improved documentation practices and quality control assessments.
Overview
23
23
years of professional experience
Work History
Director of Medical Records
Victoria Rehabilitation
06.2008 - 02.2019
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Liaised with nursing staff to discuss medical records and budget issues.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Reported personnel needs to fill vacant or upcoming vacant positions.
- Analyzed quality control assessment findings and developed and implemented methods to improve performance.
- Scheduled and conducted educational programs to explain and discuss documentation policies and practices.
Department Manager
Walmart
10.1995 - 10.2008
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Education
High School Diploma -
Stroman High
Victoria, TX05.1988
Skills
- Medical coding certification
- Clinical documentation
- HIPAA
- Records analysis
- Healthcare compliance
- Strategic planning
- Workflow optimization
- Records management
Timeline
Director of Medical Records
Victoria Rehabilitation
06.2008 - 02.2019
Department Manager
Walmart
10.1995 - 10.2008
High School Diploma -
Stroman High
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