Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Lisa Marie Cerda

Brownsville,TX

Summary

Skilled in handling large daily loads without sacrificing productivity or quality. Practiced at assessing customers and redirecting objectives to close sales. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

10
10
years of professional experience

Work History

Inbound Sales Representative

Spectrum
San Antonio, TX
06.2023 - 09.2024
  • Identified customer needs and recommended products accordingly.
  • Provided accurate information regarding product features, pricing and availability.
  • Assisted customers with placing orders over the phone or online.
  • Processed payments, refunds and exchanges quickly and efficiently.
  • Built strong relationships with customers through excellent service delivery.
  • Participated in regular training sessions on sales techniques and best practices.
  • Closed sales by building rapport and overcoming objections.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Applied good listening skills to determine customer preferences and financial limits.

Server

Olive Garden
Brownsville, TX
07.2014 - 03.2023
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.

Server Trainer

Olive Garden
Brownsville, TX
07.2014 - 03.2023
  • Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
  • Conducted hands-on workshops to demonstrate server features and functions to trainees.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Ensured all safety protocols were followed while using equipment during demonstrations.
  • Instructed new staff members on food handling procedures and service techniques.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Calculated charges, issued table checks and collected payments from customers.

Bartender

Olive Garden
Brownsville, TX
07.2014 - 03.2023
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Cashier

Rudy's BBQ
Brownsville, TX
02.2015 - 11.2015
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.

Education

Some College (No Degree) - Biomedical Sciences

The University of Texas At Brownsville And Texas Southmost College
Brownsville, TX

Skills

  • Sales
  • Product Knowledge
  • Payment processing expertise
  • Sales Training
  • Persuasive Communication
  • Customer Relationship Building
  • Call handling
  • Closing sales
  • Data entry skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Inbound Sales Representative

Spectrum
06.2023 - 09.2024

Cashier

Rudy's BBQ
02.2015 - 11.2015

Server

Olive Garden
07.2014 - 03.2023

Server Trainer

Olive Garden
07.2014 - 03.2023

Bartender

Olive Garden
07.2014 - 03.2023

Some College (No Degree) - Biomedical Sciences

The University of Texas At Brownsville And Texas Southmost College

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Lisa Marie Cerda