Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Marie Corral

El Paso

Summary

People-oriented and results-driven team leader, successful in monitoring performance, delegating work, and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Specialize in team coordination, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success.

Overview

23
23
years of professional experience

Work History

Dual CSR

Maxiums
El Paso
09.2024 - Current
  • Manage incoming calls and research the required information using available resources for Medicare beneficiaries and Health Marketplace consumers regarding their healthcare insurance needs.
  • Research related to medical claims processing, including authorizations, premiums, co-payments, coinsurance, and deductibles, while following all HIPAA regulations and company procedure guidelines.
  • Conducting excellent customer service, resolving client issues, and providing general information, all in a professional manner.
  • Established key performance indicators for measuring success within the call center.

Third Key Holder

Dollar General Market
El Paso
10.2008 - 12.2025
  • Provided customer service support to team members when needed.
  • Trained new employees on company policies, procedures, and processes.
  • Coordinated with vendors regarding product availability and delivery timelines.
  • Performed daily opening and closing procedures of the store.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.

Finisher

El Paso Paper Box
El Paso
12.2023 - 09.2024
  • Inspected finished product packaging for quality assurance before sending out orders.
  • Collaborated with team members to achieve daily production goals.
  • Assembled and packed orders according to customer specifications.
  • Followed safety procedures while operating machinery and equipment.
  • Trained and coached employees on proper safety procedures, product handling techniques, and customer service skills.
  • Implemented on-the-job training activities to cross-train employees on various tasks.

A La Carte Server

La Siena
Phoenix
07.2013 - 06.2014
  • Trained new employees on restaurant procedures and plating techniques.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Effectively multitasked within fast-paced environment.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained the cleanliness of the dining area and kitchen areas during every shift that I led.
  • Greeted customers and provided excellent customer service, becoming familiar with everyone's names and preferences for their dining experience.

CSR

Valero Corner Store
El Paso
08.2010 - 04.2012
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Trained new hires in company procedures and enforcement.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Participated in team meetings or training sessions when necessary.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to company daily needs.

Concessions Team Lead

Western Playland Amusement Park
Sunland Park
05.2003 - 07.2007
  • Trained new staff in relevant processes and procedures.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Motivated staff through positive reinforcement techniques.
  • Ensured compliance with company policies and procedures throughout the team.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Maintained accurate records of employee attendance and task completion times.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Oversaw training and development programs to enhance team skills and knowledge.

Education

High School Diploma -

Thomas Jefferson High School
El Paso, TX
01-2005

Some College (No Degree) -

The University of Texas At El Paso
El Paso, TX

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Employee training
  • Process improvement
  • Effective communication
  • Coaching and mentoring
  • Influencing skills
  • Leadership

Timeline

Dual CSR

Maxiums
09.2024 - Current

Finisher

El Paso Paper Box
12.2023 - 09.2024

A La Carte Server

La Siena
07.2013 - 06.2014

CSR

Valero Corner Store
08.2010 - 04.2012

Third Key Holder

Dollar General Market
10.2008 - 12.2025

Concessions Team Lead

Western Playland Amusement Park
05.2003 - 07.2007

High School Diploma -

Thomas Jefferson High School

Some College (No Degree) -

The University of Texas At El Paso

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