Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Lisamarie Duyn

Oracle,AZ

Summary

A self motivated, and experienced worker with 10+ years of customer service experience.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience

Work History

Crew Member

Mc Donald's Osborne Enterprises Inc
01.2022 - 11.2024
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked front counter, drive-thru and other areas.

Crew Member

Tacobell Pacific Bells, LLC - Northwest Restaurants Inc
11.2018 - 05.2021
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Took orders, prepared meals, and collected payments.

Night Shift Manager

Mc Donald's: North Star Restaurants INC
11.2015 - 11.2017
  • Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Submitted orders for new inventory.

Customer Service - Front Desk

Bed Bath and Beyond
09.2012 - 07.2014
  • Answer customer questions in person and over the phone.
  • Process returns and purchases.
  • Use of a POS
  • Use of PAS
  • Pull Freight
  • Restock Nightly

Education

GED -

Bellevue Community College
Bellevue, WA
01.2013

Skills

  • Various POS systems
  • Phone Etiquette
  • Money Handling
  • Security Awareness
  • Basic Computer Skills
  • 10years of Customer Service
  • Schedule Management
  • Animal Handling and Husbandry

Hobbies and Interests

Digital Art Design, Wildlife Conservation, Animal Husbandry, Music, Online Community Building, Video Game Development

Timeline

Crew Member

Mc Donald's Osborne Enterprises Inc
01.2022 - 11.2024

Crew Member

Tacobell Pacific Bells, LLC - Northwest Restaurants Inc
11.2018 - 05.2021

Night Shift Manager

Mc Donald's: North Star Restaurants INC
11.2015 - 11.2017

Customer Service - Front Desk

Bed Bath and Beyond
09.2012 - 07.2014

GED -

Bellevue Community College

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