Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisamarie Felise

Las Vegas

Summary

Dynamic customer service professional with extensive experience at Anthem BCBS and Asurion. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in managing high-volume inquiries while maintaining attention to detail. Strong leadership capabilities, with a track record of training teams to deliver exceptional service.

Overview

14
14
years of professional experience

Work History

Customer Care Rep II

Anthem BCBS / Elevance Health
11.2021 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provide high-quality customer service by assisting members with benefit inquiries, provider searches, scheduling, and eligibility verification.
  • Determine eligibility for enrollment periods and benefit plans.

E-Commerce Clerk

Smiths Food and Drug
02.2018 - 11.2021
  • Ensure a seamless online shopping experience by accurately handpicking and preparing grocery orders.
  • Manage customer inquiries, concerns, and special requests via phone.
  • Process transactions using the MPOS system and ensure timely pickups.
  • Adhere to company policies, food safety regulations, and federal guidelines.
  • Maintain productivity metrics and compile invoices for management review.

Customer Service Representative

Asurion
11.2015 - 05.2017
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Assisted customers with technical issues, billing inquiries, and account management.
  • Diagnosed and guided customers through troubleshooting steps.
  • Managed online chat support, emails, and phone inquiries.
  • Maintained detailed reports on customer issues and resolutions.

Special Services Supervisor

Zephyr Partners
04.2011 - 10.2015
  • Supervised and trained a team of six team leads to ensure exceptional customer service.
  • Monitored employee performance to ensure compliance with company standards.
  • Handled escalated customer issues and provided solutions to enhance guest experience.
  • Coordinated with hotel departments to address guest concerns.

Education

High School Diploma -

Foothill High School
Sacramento, Ca
06-1998

Skills

  • Strong ability to work independently with excellent time management
  • Attention to detail and adaptability
  • Effective communication and active listening
  • Ability to multitask in fast-paced environments
  • Team player with leadership experience
  • Capable of typing 50 WPM
  • Exceptional customer service skills

Timeline

Customer Care Rep II

Anthem BCBS / Elevance Health
11.2021 - Current

E-Commerce Clerk

Smiths Food and Drug
02.2018 - 11.2021

Customer Service Representative

Asurion
11.2015 - 05.2017

Special Services Supervisor

Zephyr Partners
04.2011 - 10.2015

High School Diploma -

Foothill High School

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Lisamarie Felise