LisaMarie Gonzales

ResponsibilitiesAs a Visual Deployment Specialist, I am responsible for the strategic deployment and integration of visual merchandising, ensuring that each project is completed with precision and efficiency. My role involves collaborating with cross-functional teams to manage technical and logistical elements, troubleshoot issues, and optimize visual merchandising for seamless functionality across multiple platforms. Additionally, I train and support internal teams to maximize their ability to effectively execute new maps, programs, and merchandising.
Although I have only recently joined the team, I have quickly demonstrated my leadership capabilities by successfully leading two major resets, navigating challenges that were completely new to me. Despite having no prior experience with visual systems deployment, I drew upon my leadership skills from previous roles within the company to take charge of these complex projects. I led by example, stepping up to tackle obstacles head-on, and guiding my team through unfamiliar territory with confidence and determination.
Key responsibilities and achievements include:
Leading by example: Taking initiative and demonstrating a hands-on approach in resolving issues, ensuring that team members had a clear leader to follow during high-pressure situations.
Successfully managing resets: Leading two large-scale resets from start to finish, managing planning, coordination, execution, and post-deployment follow-up with minimal supervision.
Overcoming unfamiliar challenges: Tackling complex obstacles that were new to my experience, including troubleshooting technical issues, coordinating multiple different tidious task whether it be for the store or my own team, and adjusting strategies in real-time to meet deadlines and expectations.
Effective team collaboration: Coordinating with various departments and stakeholders to ensure all technical and logistical elements were aligned, creating a streamlined deployment process.
Problem-solving under pressure: Continuously overcoming unforeseen challenges, adapting quickly to new information, and making critical decisions to maintain project momentum and meet deadlines.
Training and empowering others: Leading training sessions to help team members understand new systems, providing continuous support, and ensuring that everyone felt confident in using the new technology.
Through my leadership, I fostered a positive, solutions-focused team environment where each member felt empowered to contribute to the success of the project. My ability to remain calm, communicate clearly, and adapt to new challenges helped me to not only overcome obstacles but also elevate the overall team's performance and morale.

• Served as a liaison between technical teams and management, ensuring alignment on project requirements and expectations.
• Improved processes to increase team productivity.
• Streamlined deployment processes by identifying inefficiencies and implementing effective solutions.
• Managed project timelines and resources effectively, consistently delivering deployments on schedule and within tight time deadlines.
• Contributed to visual merchandising efforts, creating eye-catching displays that encouraged product engagement.
• Assisted with visual merchandising efforts, creating eye-catching displays that attracted customers'' attention.

• Supervised operations staff and kept employees compliant with company policies and procedures
• Developed systems and procedures to improve operational quality and team efficiency
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
• Led hiring, onboarding and training of new hires to fulfill business requirements
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
• Set, enforced, and optimized internal policies to maintain responsiveness to demands
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
• Assisted in recruiting, hiring and training of team members
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
• Organized resources, supplies and teams to meet operational demand and core metrics
• Arranged crew schedules to align with business and project demands
• Coordinated operations successfully to uphold reputation for professionalism and results
• Built a dynamic working relationships with team members and support departments to achieve cross-functional objectives
• Established clear expectations and objectives for team members and helped each achieve goals
• Reviewed financial statements and activity reports to measure productivity or goal achievement
• Directed and coordinated activities of businesses or departments concerned with production, pricing and sales of products

• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
• Monitored workflow to improve employee time management and increase productivity
• Evaluated employee performance and coached and trained to improve weak areas
• Maintained compliance with company policies, objectives, and communication goals
• Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts
• Boosted team performance by developing customer service training materials and conducting service training
• My role has given me the opportunity to dive deeper into the tech world allowing me to demonstrate things for clients as well as my team development
• Created and managed project plans, timelines and budgets
• My main role working for the company was to provide the guest with knowledge about our products building a connection to have loyalty with the guest and the company
• During my time here as well I oversaw the computer department making sure all sales goals were met and other targets such as brand of payments, closing rates, total tech, and my own team budget
• My first few months with the company I led the store in a brand of payments which is a credit card app and geek squad protection
• My other responsibilities were to grab the product for the guest, check them out and growing the basket attaching accessories like cases, bluetooth mouse, office and protection plans
• Achieved maximum performance for users by guiding through day-to-day use
• If a product wasn't available I would order the product for the guest if they didn't want to wait
• I would find a store nearby that had the inventory in stock
• Analyzed prior delivery processes and uncovered more efficient method
• Organized store merchandise racks and displays to promote and maintain visually appealing environments
• Identified and analyzed key competitors and related products
• Used to maintain company database with essential account and sales information
• Up-sold and cross-sold products effectively, driving sales and increasing revenue
• Increased sales and customer satisfaction through personalized servicing
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Evaluated staff performance and provided coaching to address inefficiencies
• Accomplished multiple tasks within established timeframes
• Conducted phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes
• Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures
• Updated, installed and configured hardware, software and drivers to maximize system functionality
• Monitored and responded to helpdesk tickets, phone calls and in-person requests for technical support
• Installed wiring and equipment for computer systems and multi-line telephones
• Assisted with total structural support for company IT systems, including tracking end-users, updating client tickets and closing out support orders
• Performed troubleshooting to correct computer hardware and software malfunctions
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications
• Explained technical information in clear terms to non-technical individuals to promote better understanding

• Documented underwriting decisions and provided evidence of compliance with applicable regulations
• Made approval and denial recommendations by determining accurate risk levels
• Built strong relationships with lenders, brokers and clients for constructive communications
• Analyzed credit, income, compliance, title documents, and appraisals during the underwriting process
• My role being there was taking calls at a fast paced time while still ensuring that each customer felt each conversation was personable that also met all of their needs
• Each phone call consisted of checking things such as pay off amounts, escrow, underwriting documents, payment arrangements, problem solving, and much more
• I was able to grow with the company and get cross trained in other departments which I really enjoyed while being there
• Identified issues, analyzed information and provided solutions to problems
• Collaborated with team members to achieve target results
• Proved successful working within tight deadlines and fast-paced atmosphere
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Led projects and analyzed data to identify opportunities for improvement
• Reviewed applications for insurance coverage and reports from loss control specialists to determine risks
• Determined and documented loan conditions and communicated requirements and decisions
• Supported review, acceptance or denial of new or renewal business after carefully reviewing all information
• Monitored market conditions and economic trends to identify and limit potential risks

• My main role working for the company was to provide the guest with knowledge about our products building a connection to have loyalty with the guest and the company
• During my time here as well I oversaw the computer department making sure all sales goals were met and other targets such as brand of payments, closing rates, total tech, and my own team budget
• My first few months with the company I led the store in a brand of payments which is a credit card app and geek squad protection
• My other responsibilities were to grab the product for the guest, check them out and growing the basket attaching accessories like cases, bluetooth mouse, office and protection plans
• If a product wasn't available I would order the product for the guest if they didn't want to wait
• I would find a store nearby that had the inventory in stock
• Analyzed prior delivery processes and uncovered more efficient method
• Organized store merchandise racks and displays to promote and maintain visually appealing environments
• Identified and analyzed key competitors and related products
• Used to maintain company database with essential account and sales information
• Up-sold and cross-sold products effectively, driving sales and increasing revenue
• Increased sales and customer satisfaction through personalized servicing

• During employment with the company my role was to sit down with referred clients to explain the different plans we had available
• My other roles in office were to answer phones to reach out to clients, book them excursions, hotels, flights, rental cars
• I would supply them with three different quotes that would fit their needs and budget
• During the time there I was responsible for private information such as driver's license, socials, passports, and new credit cards to do bills of transfers
• Other responsibilities I had were to check in on clients to ensure they were happy with their bookings
• I also handled any cancellations over the phone or payments if needed
• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base
• Used consultative sales techniques to understand customer needs and recommend relevant products and services
• Maintained sense of urgency in answering customer questions and requests through email or voice message

• My responsibilities there were to handle personal information on the guest such as Driver's license, social security cards and multiple payment options
• Also taking care of business information helping with tax exempt forms and submitting them
• In membership I also took care of any new guest wanting to join the club if they had any questions or concerns, doing returns exchanges if needed
• They also taught me how to do click and pull which is picking any items the guest ordered online and processing the order
• Developed and maintained courteous and effective working relationships
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Onboarded new temps by entering employee information into systems

• I first started the company when I was sixteen
• Since then I have excelled in every way possible within the restaurant
• At the age of seventeen I was already a crew trainer which is similar to a team leader
• Soon after as soon as i turned eighteen they had placed me into the management class
• Once completed I was running floors with up to fourteen employees at a time with sales of over a thousand dollars per hour
• After one of the supervisors performed a surprise visit he came back to offer me the role of department manager
• Which included guest relations, hiring, firing, making schedules and performing performance reviews
• My daily tasks were to count down eight registers making deposits and also checking safe control before and after my shift
• Reconciled daily sales transactions to balance and log day-to-day revenue
• Prepared annual budgets with controls to prevent overages
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
• Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
• Performed statistical analyses to gather data for operational and forecast team needs