Lisamarie Jurrens
Goose Creek,SC
Summary
Dedicated, detailed oriented and thorough Advanced Medical Support Assistant with excellent communication skills. Versatile professional medical skill set developed through 25 years of experience within various hospital, and out patient settings. Knowledge of all workload systems, and adept at retrieving data and uploading to system(s), such as CPRS, LEAF, VSSC, ICB, ETC, and excel spreadsheets. Excellent at organizing assignments of multiple clinics by independently utilizing reference sources, decision making, and inspiring the team to collaborate and prioritize within a complex systems environment while adhering to VHA policies and procedures.
Work collaboratively with other team members of an expanded primary care team including pharmacists, social workers, and mental health staff. Communicate with other healthcare teams including VA and non-VA specialists, hospitals, and treating facilities, along with community-based programs. Proficient with medical terminology. Motivated to ensure all veteran's questions and their complex medical needs are handled in a positive, professional, and timely manner, staying within the guidelines of HIPPA laws. Previous management experience with training, scheduling, delegate of workflow and team skill building.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Ralph H. Johnson VA Medical Center
07.2022 - Current
- Prioritize by preparing schedules, and medication lists from vista for appointments, Utilizing GUI scheduling system for RTC's and recall, for NCC Pact Team 14 PA WH, and Pharmacy along with other teams responsibilities assigned.
- Clear daily reports by scheduling, sending reminders letters, and documenting call attempts in vista, and CPRS. Ensure all documentation is completed within time requirements.
- Run encounter reports for teams assigned ensuring accuracy. Prepare for upcoming appointments and for weekly huddles.
- Provide backup support for front desk staff, by helping with scheduling, checking veterans in on the kiosk, and answering their questions, help veterans with setting up MYHEATHEVET, and upgrade to premium accounts in order to facilitate easier access to all VA departments.
Health Technician
Ralph H. Johnson VA Medical Center
01.2020 - 07.2022
- Started downtown at Ralph H. Johnson VA Primary Care lab then transferred to North Charleston VA Clinic lab.
- Worked collaboratively with other members of an expanded health care team with delegation of blood draws, processing, and ordering of supplies.
- Educated patients about procedures, answered questions, and provided comforting word to control anxiety and enhance procedure results.
- Always ensured proper identification to pull lab orders and print out in CPRS. Obtained collection of blood specimens by venipuncture and capillary techniques from veterans including difficult draws.
- Collected urine and blood samples and processed for testing.
- Proficient operating and maintaining medical equipment used to run point of care testing.
- Trained new employees on phlebotomy and techniques for proper handling of samples.
Heath Technician
Raymond G. Murphy VA Medical Center
06.2018 - 03.2020
- Collaborated with expanded health care nursing team to care for patients receiving inpatient, outpatient care, home or community living care, managing acute or chronic states of illness.
- Ability to communicate effectively with patients, their families and other health professionals.
- Champion and super user with medical equipment, materials and supplies such as, hoyer lift, bladder scanner, blood glucose monitoring machine, venipuncture specimen collection, etc.
- Perform EKG's, vitals signs, and administered vaccinations.
- Perform general clerical duties such as answering phones, taking dictation, paging providers, and appointment scheduling.
- Participated in annual healthcare skills fair, demonstrating blood collection procedures and best practice guidelines.
Emergency Medical Technician
Lovelace Women's Hospital
03.2016 - 07.2018
- Worked under limited supervision of nursing and medical staff and with full proficiency to perform all duties as a Emergency Room Technician.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Communicated with patients about pain, comfort, actively listening to concerns and offering compassionate care and support to family members.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Additionally, assisted in providing treatments to patients, performed technical procedures such as urinary catheter insertion, suture/staple removal, splinting of extremities, and performed ECGs as ordered.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Performed medical tests and collected samples for laboratory analysis.
- Observed patient behavior to report changes to charge nurse.
- Assisted unit secretary with duties such as answering telephones, paging doctors, incoming radio report from ambulance services. include general clerical and administrative support and participated in performance improvement activities to enhance and maintain personal and department qualifications and standards of performance.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
Nursing Assistant
Kindred Hospital
12.2012 - 03.2018
- Clear and direct communication with patients that are verbal and nonverbal, and their families and other health professionals.
- Strong attention to detail.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
- Upheld infection control and prevention policies across different patient-facing areas.
- Documented care actions by completing records and logs in medical software system.
- Facilitated personal hygiene management, feeding and ambulation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored and perform routine lab tests and sample analysis of patient specimen samples and test results. Effectively alert supervisors of potentially unhealthy changes.
- Measure vital signs, weight and height, inputs, outputs, blood sugar monitor.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Firefighter
New Hanover Fire And Rescue
04.2000 - 09.2010
- Licensed Firefighter, responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
Education
Certificate - Phlebotomy
Central New Mexico Community College
Albuquerque, NM05.1995
Associate of Science - Emergency Medical Technology/Firefighter
Cape Fear Community College
Wilmington, NC01.2005
Skills
- Maintaining established work schedule
- Effectively using interpersonal and communications skills including tact and diplomacy
- Effectively using organizational and planning skills with attention to detail and follow through
- Interpreting federal and state regulations pertaining to student financial aid programs
- Complying with federal and state veterans affairs regulations
- Maintaining confidentiality of work related information and materials
- Establishing and maintaining effective working relationships
Awards
I CARE award
Daisy award
Leadership award
Certification
- Phlebotomist
- Fire and Safety EMT
Accomplishments
Greatest accomplishment: licensed foster care parent.
Timeline
Advanced Medical Support Assistant
Ralph H. Johnson VA Medical Center
07.2022 - Current
Health Technician
Ralph H. Johnson VA Medical Center
01.2020 - 07.2022
Heath Technician
Raymond G. Murphy VA Medical Center
06.2018 - 03.2020
Emergency Medical Technician
Lovelace Women's Hospital
03.2016 - 07.2018
Nursing Assistant
Kindred Hospital
12.2012 - 03.2018
Firefighter
New Hanover Fire And Rescue
04.2000 - 09.2010
Certificate - Phlebotomy
Central New Mexico Community College
Associate of Science - Emergency Medical Technology/Firefighter
Cape Fear Community College