Lisa Marie Lewis
HR Manager
York,SC
Summary
- Change Management and Project Management Certified.
- Talent Development Expert credited with creating People Programs resulting in increased retention and employee satisfaction.
- Highly skilled and detail-oriented with a proven track record creating and driving comprehensive Human Resource strategies and programs increasing employee engagement.
- Adept at developing, mentoring, and leading high-performing teams/trainers to attain positive outcomes across all departments and levels of the organization.
Overview
20
20
years of professional experience
5
5
Certifications
Work History
Senior Manager, Leadership Development and Communications
OCTAPHARMA PLASMA
Charlotte, NC
09.2017 - Current
- Lead the design and execution of a comprehensive communications program, including orientation and onboarding messaging and emerging leaders’ training to enhance the skills and capabilities of employees and leaders
- Engage with HR and quality departments to facilitate the distribution of policy and compliance materials and deliver training sessions on the associated content
- Oversee all program and process rollouts, including clinical trials and senior-level projects
- Drove team and organizational leadership growth and development, while implementing novel competencies aligned with individual development plans
- Introduced new technology and innovative means of collecting feedback and answering FAQs
- Crafted various resources, including job aids, workbooks, workflows, and other requested materials.
Training Senior Manager
SHARONVIEW FEDERAL CREDIT UNION
Fort Mill, SC
08.2015 - 09.2017
- Directed end-to-end onboarding and orientation procedures, encompassing systems training, cultural immersion, and compliance
- Demonstrated expertise as a subject matter authority across multiple training modalities and personality assessment methodologies
- Facilitated both in-person and virtual development courses focused on enhancing interpersonal skills
- Established and fostered a culture of feedback within the organization
- Initiated the development of an organizational newsletter, enhancing communication and eradicating silos
- Spearheaded the introduction of novel projects, procedures, materials, branding initiatives, and promotional campaigns
- Oversaw the implementation of new programs and processes throughout the entire organization
- Optimized the formal orientation program to heighten engagement and accessibility.
Regional Training Manager
SALSARITA’S CANTINA
Charlotte, NC
05.2013 - 08.2015
- Conducted safety training to ensure compliance and workplace well-being
- Provided operational support for budget management, P&L analysis, marketing materials, and the launch of new promotions
- Developed and delivered training modules covering customer service, while managing difficult conversations
- Attained a notable decrease in employee turnover rates
- Elevated net promoter scores to demonstrate improved customer satisfaction.
Education
Master of Liberal Arts - Organizational Behavior Studies
Winthrop University
Rock Hill, SC12-2016
Bachelor of Arts - Business Communication and Education
Winthrop University
Rock Hill, SC12-2005
Skills
- Strategic Planning & Execution
- Program Design & Implementation
- Diversity, Equity & Inclusion (DEI)
- Global Partner Experience
- Performance Evaluation
- Highly Regulated Industries
- Needs Assessment & Evaluation
- Project Management
- Organizational Development
- Communication Strategies
- Culture Creator Champion
- Impactful Communication
- Change Management
- Superior Customer Service
- Team Building & Leadership
- Cross-functional Collaboration
- Issues & Problem Resolution
- Building Relationships
- Microsoft Office Applications
- HRIS and LMS System Configuration
Career Accomplishments
- Spearheaded Change Management initiatives for a global largescale organization.
- Developed innovative communication methodologies for each department based on need, skill, and budgets.
- Created comprehensive Leadership Development Programs for all levels of the organization from inception through evolution to implementation and evaluation. Proven ROI success in all areas.
- Pioneered the development of a DEIB (Diversity, Equity, Inclusion, and Belonging) program from inception.
Certification
- Strategy Execution Certificate, Harvard Business School
- Green Belt, LEAN Six Sigma
- Project Management Certificate, CPCC
- Multiple Assessment and Soft Skill Teaching Certificates
References
References available upon request.
Timeline
Senior Manager, Leadership Development and Communications
OCTAPHARMA PLASMA
09.2017 - Current
Training Senior Manager
SHARONVIEW FEDERAL CREDIT UNION
08.2015 - 09.2017
Regional Training Manager
SALSARITA’S CANTINA
05.2013 - 08.2015
Master of Liberal Arts - Organizational Behavior Studies
Winthrop University
Bachelor of Arts - Business Communication and Education
Winthrop University