Lisa Marie Nash

• Checked patient insurance, demographic, and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Completed patient referrals to other medical specialists.
• Transcribed phone messages and relayed to appropriate personnel.
• Enhanced office productivity by handling high volume of callers per day.
• Printed prescription requests and queries in compliance with practice protocol.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Supported office staff and operational requirements with administrative tasks.
• Prepared and processed patient referrals and transfer requests.
• Conducted patient intake interviews, recording and documenting relevant information.
• Performed various administrative tasks by filing, copying and faxing documents.
• Received and routed laboratory results to correct clinical staff members.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed electrocardiogram tasks efficiently while ensuring minimal discomfort for patients during procedures.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Collaborated with interdisciplinary healthcare teams to provide coordinated care.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed EKGs and other tests based on patient presentation in office.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Taught patients about medications, procedures, and care plan instructions.
• Measured patient pulse oximetry.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

• Coached 12-18 students on individual level with patience and positive reinforcement.
• Trained students12-18 in proper technique and profession protocols to improve career readiness.
• Supported 12-18 students with one-on-one coaching in career pursuits and post-program next steps.
• Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
• Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
• Ensured compliance with accreditation requirements by regularly updating course materials and documenting instructional activities.
• Conducted practical demonstrations of venipuncture and capillary puncture techniques, enabling students to observe correct methods firsthand.
• Collaborated with healthcare professionals to provide students with accurate information on current trends in the field of phlebotomy.
• Contributed to program development initiatives by sharing insights from industry research, conferences, and professional networks.
• Enhanced student comprehension by incorporating hands-on activities and real-world examples in phlebotomy lessons.
• Prepared students for certification exams by administering practice tests and providing targeted review sessions on areas requiring additional instruction.
• Developed engaging lesson plans that incorporated visual aids, interactive exercises, and group discussions to reinforce learning objectives.
• Taught hands-on and didactic portions of lab-based courses in adherence with IEC standards for curriculum development.
• Increased student success rates by providing personalized feedback and guidance during skill assessments.
• Delivered comprehensive lectures on phlebotomy techniques, ensuring students grasped essential skills for successful blood draws.

Established positive and effective communication among staff and organization leadership, reducing miscommunications

• Interacted well with Medical Providers and patients to build connections and nurture relationships.
• Trained new employees on proper protocols and patient service standards.
• Provided exceptional customer service to patients, increasing customer loyalty.
• Collaborated with assistant managers to open and close independent physician office, manage physician, patient and staff schedule.
• Reported issues to higher management with great detail.
• Provide patient support in billing and insurance issues.
• Encourage best practices for 20 employees.

• Directed ~ 17 daily patients to exam rooms, obtained vitals and health history, reviewed medications, fielded questions and prepared for physician examinations.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Arranged weekly surgeries with surgical center/hospital, confirming times with patients and preparing admission and consent forms.
• Performed clerical duties, such as data entry, answering phones and triage. Gathered information for physician interpretation,
• Coordinated 5 lab couriers, pick up times and coordinated collection of lab specimens.
• Compiled necessary documents for surgical billing packages..
• Called and faxed pharmacies to submit prescriptions and refills.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Taught patients about medications, procedures and care plan instructions.
• Kept medical supplies in sufficient stock by monitoring levels and ordered when needed.
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Obtained daily laboratory testing.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Sanitized, restocked, and organized exam rooms and medical equipment.