Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Marie Wunder

Arlington,TX

Summary

Organized and dedicated Administrator with Management experience. Proven track record of providing administrative, clerical, and organizational support with exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

15
15
years of professional experience

Work History

Global Sales Support BX/AirPass

American Airlines
06.2021 - Current
  • Helped cross trained colleagues in Business products as well as new hire on boarding.
  • Worked closely with Premium Services for award fulfillment, processing flight credit requests using extensive EXCEL applications, proficient in MS office, PowerPoint, Outlook, Teams and Word, SABRE, Acorn, Cognos, EPNR, TLS, Advocate, Aspect and Workbrain. Introduction to Comply 365.
  • Contract Servicing and Increases sales by offering higher elite status.
  • Trusted with TDY and special projects as needed to support Management and working closely with Leads, Managers, Executives and team members.

AAdvantage Customer Service Representative

American Airlines
10.2018 - 05.2021
  • Liaised with trainers and new hires to provide logistical and technical support before, during and after learning course.
  • Launched Pilot Program for CHAT, using Artificial Intelligence asynchronous digital messaging tool ASAPP
  • Scored in top 20 sales performers for Citi card acquisitions and leveraged sales expertise to promote Buy/Gift/Transfer Miles.

Manager

Lifetouch Portrait Studios
01.2008 - 01.2014
  • Performed recruiting and onboarding procedures for new employees with training and new team members and processed new hire documentation for a team of up to 20 while maintaining a focus on team building.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Responsible for all administrative duties in regards to hiring, training, compliance and expenses as well as all daily reporting.

Education

Vocational College For Business Communication

Julius Springer Schule
Heidelberg, Germany

High School Diploma -

Mansfield Summit High School
Arlington, TX

Skills

  • Native German speaker
  • Documentation and reporting
  • Proficient in Microsoft Office, Excel, Word, Power Point, Publisher and Outlook
  • Data Entry
  • Staff Management

Timeline

Global Sales Support BX/AirPass

American Airlines
06.2021 - Current

AAdvantage Customer Service Representative

American Airlines
10.2018 - 05.2021

Manager

Lifetouch Portrait Studios
01.2008 - 01.2014

Vocational College For Business Communication

Julius Springer Schule

High School Diploma -

Mansfield Summit High School

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Lisa Marie Wunder