LISA MARIE LONG
Cape May Court House,NJ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Educational Secretary
Dennis Primary School
08.2024 - Current
- Promoted a positive reflection of the school district by warmly greeting all visitors.
- Handled sensitive student and school files and information discreetly, maintaining confidentiality.
- Maintained daily report documents, memos, invoices along with incoming and outgoing mail.
- Answered inbound calls as a liaison between parents, teachers, administrative staff and students while maintaining effective lines of communication.
- Interacted with vendors, contractors and professional services personnel
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Utilized the Genesis SIS system, Google docs and Outlook to keep student and school records updated, along with all contacts, schedules and events.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed sensitive and confidential information with discretion, upholding integrity of school district.
Staffing Supervisor
Kelly Educational Staffing
07.2016 - 01.2024
- Sourcing, Recruiting and Onboarding, full cycle recruitment process, job requisition and approval, attracting and sourcing candidates, screening and interviewing, offering and negotiating, and onboarding.
- Proctored information sessions about educational training and job opportunities with school representatives, public officials, and community liaisons in order to build a strong company pipeline with well-qualified candidates to fill open vacancies in school districts.
- Offered assistance in implementing and developing training programs.
- Streamlined performance metrics throughout the recruiting & onboarding process for better efficiency, reducing time to fill open positions.
- Maintain up- to- date employee records in the HRIS system, applicant tracking and candidate management systems.
- Identify and resolve conflict between employees when necessary, fostering a positive work environment conducive to productivity and growth.
- Implement initiatives to improve employee retention, morale and engagement.
- Ensure compliance with sensitive, confidential information. Accurately and successfully completing E-Verify
- Achieved compliance with audit performance requirements and monthly compliance checks
- Performed quality reviews to uncover workflow and communication issues.
Account Representative
AON Affinity Insurance
04.2011 - 04.2015
- Attended meetings, seminars, and programs to learn about new products and services to enhance team's overall skill set and performance.
- Developed and maintained strong relationships with key accounts to ensure client retention.
- Strengthened company reputation with exceptional service, handling client concerns with professionalism and patience.
- Handled inbound and outbound calls from customers regarding accounts liability insurance
- Performed administrative tasks, such as maintaining records and handling policy renewals
- Contacted underwriter and submit forms to obtain binder coverage
- Responded to customer and territorial agent communications to build and maintain positive relationships
- Expanded territory by successfully warm calling leadership and negotiating profitable contracts
- Assisted in the implementation of strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Offered proactive resolution ideas while driving actionable responses to questions, concerns, or challenges, boosting client satisfaction ratings
Education
Bachelor of Science - Business Administration and Management
American InterContinental University
Schaumburg, IL01-2026
Skills
- Compliance Monitoring
- Ethical Judgment
- Approachable demeanor
- Strong work ethic
- Organizational skills
- Time management
- Active listener
- Patient
- Confident
- Respectful
- Excellent communication and interpersonal skills
- Strong organizational and problem- solving skills
- Ability to work independently and as part of a team
- Skilled in Bullhorn, Microsoft Office Suite, HRIS, Applitrack, Genesis SIS, Frontline, Google Docs, Applicant Tracking System, Social Media, Job Boards and Online Portfolio Platforms
Timeline
Educational Secretary
Dennis Primary School
08.2024 - Current
Staffing Supervisor
Kelly Educational Staffing
07.2016 - 01.2024
Account Representative
AON Affinity Insurance
04.2011 - 04.2015
Bachelor of Science - Business Administration and Management
American InterContinental University
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