Summary
Overview
Work History
Education
Skills
Timeline
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Lisamarie R Campbell

Mount Vernon

Summary

Experienced Customer Service Representative with exceptional oral and written communication skills, active listening, and analytical problem-solving abilities. Utilizes service-oriented behaviors to enhance customer experiences, understand desires, and provide customized solutions to foster loyalty. Passionate about promoting lasting customer satisfaction through the delivery of quality service and unparalleled support. Proficient in customer service best practices and knowledgeable about related options. Committed to maintaining professional relationships, driving business results, and increasing profitability. Takes charge in delivering executive support and providing team leadership to optimize business operations. Dependable and detail-oriented, adept at managing multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Recognized for exemplary customer service skills and collaborative teamwork.

Overview

13
13
years of professional experience

Work History

Central Station Dispatcher

Mutual Alarms Kastle System
10.2023 - Current
  • Provided compassionate assistance to callers experiencing distressing events while ensuring their safety until help arrived.
  • Provided critical support during emergencies by calmly coordinating resource deployment and effectively communicating with relevant parties.
  • Improved interdepartmental communication through clear and concise information sharing with law enforcement, fire, and medical teams.
  • Reduced false alarms by thoroughly verifying incoming signals before dispatching resources.

Customer Service Representative

Statewide Central Station
02.2013 - 12.2023
  • Assisting Customers with technical support
  • Assisting customer with testing their alarm systems
  • Dispatched FDNY & NYPD on Residential & Commercial establishments
  • Inputting fire/burglary data information & maintaining an accurate record of valuable clients
  • Obtained NYC Certificate of Fitness for an operator of Central Station Signaling System (F-40)
  • Handling (VDC) video doorman sites for executive clientele’s

H.R COORDINATOR

MVP Transportation
01.2021 - 10.2023
  • Conducted recruitment process for new hires, including job postings, interviews and background checks.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed and implemented HR strategies to improve employee engagement and retention.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitored attendance records and leave requests for accuracy and completeness.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.

College Bound Network Call Center
07.2013 - 02.2014
  • Guiding candidates with job opportunities of their interest
  • Managing daily excessive phone calls
  • Providing information to students interested in pursuing their education
  • Following up on potential leads/clients
  • Heritage for the Blind Call Center Brooklyn

Winfield Security Company
04.2012 - 12.2012
  • Ensured the safety and security for students & faculty members
  • Patrol & operated scanning equipment
  • Checking in visitors & student, verifying identity

Education

Medical Assisting

Career School of New York
Staten Island, NY

Olympus Academy High School
Brooklyn, NY
01-2012

Skills

  • Computer Savvy, Task-Oriented with the ability to meet daily quotas & or deadlines
  • Strong work ethic, Excellent problem solving, Critical thinking, Clear communication skills, Solid
  • Active listening skills, Good multitasking skills, People orientated, Customer service professional
  • 10 Years in call center environment, Telecommunication Skills
  • Microsoft Word 2010, Excel, Google Chrome Internet Explorer, type 35-45 wpm
  • Medical terminology knowledge
  • Human Resources Management
  • Microsoft Office and Docusign
  • HR Policies and Procedures Expertise
  • Employee Empowerment

Timeline

Central Station Dispatcher

Mutual Alarms Kastle System
10.2023 - Current

H.R COORDINATOR

MVP Transportation
01.2021 - 10.2023

College Bound Network Call Center
07.2013 - 02.2014

Customer Service Representative

Statewide Central Station
02.2013 - 12.2023

Winfield Security Company
04.2012 - 12.2012

Olympus Academy High School

Medical Assisting

Career School of New York

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Lisamarie R Campbell