UKG/Kronos
Lisa A. McPherson
Payroll Specialist
Ft. Washington,MD
Work Preference
Summary
Dynamic Payroll Specialist with extensive experience at Lexington Medical Center, adept at payroll administration and regulatory compliance. Proven track record in resolving discrepancies and enhancing payroll accuracy. Skilled in data analysis and employee training, ensuring timely processing and adherence to policies. Committed to delivering exceptional customer service and maintaining confidentiality.
Experienced with payroll systems and compliance management. Utilizes effective problem-solving to ensure accurate payroll processing.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Payroll Specialist (Contract)
Medasource(Agency)
07.2025 - Current
- Processed bi-weekly payroll for over 140,000 employees using UKG and PeopleSoft.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Provided customer service to employees regarding payroll inquiries and issues.
- Processed timecards and payroll data for team of employees.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed payroll data entry and processing for 140,000+ employees to comply with predetermined company guidelines.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Completed payroll accurately and timely to meet employee expectations.
- Identified and corrected payroll discrepancies, ensuring employees were paid accurately and fostering trust within workforce.
- Maintained strict confidentiality of all payroll information and records.
- Resolved payroll discrepancies quickly and successfully.
- Processed manual checks for employees in accordance with company policies.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Audited timesheets and payroll records for accuracy.
Payroll Specialist
Lexington Medical Center
02.2022 - 05.2025
- Coordinate with Human Resources to ensure that policy and pay changes are properly and consistently implemented to calculate employees' compensation.
- Verify data changes made by Human Resources and implement approved payroll changes.
- Research discrepancies in wage calculations and/or other changes with the help of Human Resources Personnel.
- Scan and maintain employee payroll files in imagining system.
- Perform all functions of payroll process as outlined for bi-weekly payroll.
- Ensure payroll processing is completed within internal and external deadlines.
- Prepare bank deposit information for processing by the Payroll Supervisor or Accounting Manager.
- Process and verify all S.C. Retirement System forms.
- Assist in preparation of information on W-2 forms for current and former employees; prepare duplicate W-2 forms upon request.
- Process manual payroll checks as required including documentation, stop payments, and distribution.
- Coordinate folding, stuffing, and mailing of checks and pay advices.
- Process all necessary information for Workers' Compensation forms.
- Process levies and garnishments (including preparing check request and sending necessary identifying information with check to appropriate source).
- Training of new and existing timekeepers in the timekeeping system.
- Assist new employees with mandatory payroll forms in orientation.
- Furnish employee payroll information, upon request, to lending institutions, governmental agencies, and department directors/managers.
- Prepare manual checks for credits issued by Automatic Clearing House (ACH), including furnishing appropriate information to Payroll Supervisor or Accounting Manager.
- Report problems to Payroll Supervisor when there are concerns that programs are not running properly. A heat ticket will be issued by the Payroll Supervisor.
- Gather and summarize data for analysis as requested.
- Assist external auditors in the payroll areas of their work.
- Answer phones, greet visitors or employees and perform other clerical duties as required.
- Adhere to policy and procedures pertaining to confidentiality and security of all information and record within the accounting department.
- Perform all other duties as assigned by authorized personnel, or as may be required in an emergency (i.e., fire or disaster).
- As developments occur or significant concerns arise, advise and update supervisor and other personnel as appropriate.
- Transfer data from timekeeping system to payroll system for each payroll processing.
- Partnered with external auditors during annual audit cycles, ensuring accurate representation of payroll records.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Payroll Specialist (Contractor to Permanent)
University of Maryland Medical Systems
04.2020 - 02.2022
- Perform a variety of transactions in support of the bi-weekly payroll to include processing more complex transactions such as calculation of overtime payments, employee status changes, retroactive payments, terminations, etc.
- Processing transactions related to specialized payments or deductions such as bonuses, garnishments, Mass Mutual loan initiation and maintenance, tax liens, child support, leave payments, etc.;
- Performing payroll validation, corrections, adjustments and related edits and calculations;
- Processes check cancellations and reissues;
- Processes Direct Deposits; Rapid! Pay Card;
- Processes tax forms;
- Processes worker compensation payments;
- Processes 'Xpress Checks' and Pay Card reimbursements;
- Audits and documents Special Pay Program transactions;
- Review and verify employee pay change documentation;
- Informs and consults with Payroll management to resolve issues as required.
- Researches, resolves, and responds to internal/external inquiries.
- Interfaces with managers and timekeepers to troubleshoot and resolve payroll problems.
- Reviews all assigned incoming pay adjustments to ensure accuracy.
- Maintain accurate Payroll records and reports, when applicable.
- Provide support and assistance to Payroll management team as needed.
- Assist with employee year-end preparation and reconciliation to include year-end reporting, Guild, Gift shop scheduling.
- Work as a team player as well as independently.
- Customer service oriented, answering phones, opening, sorting and distributing mail to the appropriate person.
- Aids in training new employees on Time and Attendance system.
- Assist accounting with G/L discrepancies like Unclaimed Property, stale dated checks etc.
- Processed payroll for over 3,000 employees with high accuracy and efficiency.
- Implemented new payroll software, enhancing data integrity and processing speed.
- Ensured compliance with federal and state payroll regulations through regular audits.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Collaborated with HR to resolve employee inquiries regarding pay discrepancies.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for 3,000+ employees to comply with predetermined company guidelines.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
Payroll Specialist
UM Capital Region Health
Columbia, SC
03.2018 - 05.2020
- Perform a variety of transactions in support of the bi-weekly payroll to include processing more complex transactions such as calculation of overtime payments, employee status changes, retroactive payments, terminations, etc.
- Processing transactions related to specialized payments or deductions such as bonuses, garnishments, loan initiation and maintenance, tax liens, child support, leave payments, etc.;
- Performing payroll validation, corrections, adjustments and related edits and calculations;
- Processes check cancellations and reissues;
- Processes Direct Deposits;
- Processes tax forms;
- Processes worker compensation payments;
- Processes 'Xpress Checks' and Pay Card reimbursements;
- Audits and documents Special Pay Program transactions;
- Review and verify employee pay change documentation;
- Collaborates with Human Resources to resolve and/or manage employee concerns and data issues.
- Informs and consults with Payroll management to resolve issues as required.
- Researches, resolves, and responds to internal/external inquiries.
- Interfaces with managers and timekeepers to troubleshoot and resolve payroll problems.
- Reviews all assigned incoming pay adjustments to ensure accuracy.
- Maintain accurate Payroll records and reports, when applicable.
- Provide support and assistance to Payroll management team as needed.
- Assist with employee year-end preparation and reconciliation to include year-end reporting, Guild scheduling.
- Work as a team player as well as independently.
- Customer service oriented, answering phones, opening, sorting and distributing mail to the appropriate person.
- Aids in training new employees on Time and Attendance system.
- Assist accounting with G/L discrepancies
Human Resources Assistant
Dimensions Healthcare System, UM Capital Region Health
01.2017 - 05.2018
- Partnered with the recruitment staff to flawlessly complete tasks required to on-board newly hired employees including:
- Prepared and distributed on-boarding paperwork to employment candidates.
- Initiated and closed out background checks for employment candidates.
- Completed the necessary documents required for facilities and system access.
- Collaborated with various stakeholders to coordinate the new hire orientation program including; communicating the relevant dates to employment candidates and hiring managers.
- Verified I-9 and ensure all new hires complete the required on boarding forms.
- Received completed Personnel Action Forms (PAFs) for processing, including new hires, position/pay changes and terminations and data.
- Entered information into HRIS system adhering to the payroll schedule to ensure payment in timely manner.
- Verified PAF's proper authorization for processing.
- Verified compliance with DHS's compensation and payroll policy.
- Ensured effective date is specified and the start of a pay period, job code, position title, grade and department are correct.
- Ensured the performance evaluations received have correct review dates, properly signed off and calculates increase while ensuring within assigned pay grade.
- If overall performance level is below 'Meets Expectation' ensures that Performance Improvement Plan (PIP) is attached, if not routed to appropriate manager for follow-up.
- Where applicable, calculated and entered pay increase and documents change on PAF.
- Reviewed and approved personal information changes in the DHS employee self-service system, including ensuring proper documentation was received from employees prior to name changes being approved within HRIS system.
- Maintained employee files, conduct periodic file audits and maintains alphabetical logs for all I-9 forms current and past.
- Maintained recruitment bonus program within the HRIS system, verifies eligibility status, created PAFs, obtained authorization and entered data into HRIS system.
- Scanned documents into eBridge electronic filing system.
- Reviewed Tuition Reimbursement Documents for completeness, then processed.
- Administers employment verification program via vendor and provides back up as needed.
- Ran and distributed scheduled HRIS reports via E-mail and DHS intranet.
- Periodically fill-ins for benefits representatives.
- Monitor/Approve Ceridian Self Service for any address, phone number and emergency contact changes.
- Reset passwords for Ceridian Self Service.
Payroll Specialist
Dimensions Healthcare System- Laurel Regional Hospital
12.2003 - 01.2017
- Assisted team in processing payroll for over 3,000 Dimensions Healthcare System employees.
- Amended direct deposit/download conflicts.
- Processed sign on/referral/certification bonuses.
- Inputs charity deductions forms into the Ceridian database.
- Assisted with departmental audits.
- Calculated garnishments into Ceridian's database.
- Entered tax levies and child support deductions.
- Processed call backs adjustments.
- Entered recruitment, longevity, and certification bonuses as well as tuition reimbursement payments.
- Reviewed terminations, verifying that the Personnel Action Form (PAF) is correct compared to the Ceridian database.
- Processed Laurel Regional Hospital Auxiliary and Prince George's Hospital Guild forms totaling and reconciled.
- Processed Stop payments and manual checks.
- Entered withholding certificates, entered Federal and State tax forms.
- Sent Lock-In Letters from the IRS and State agencies.
- Maintained multiple payroll log books.
- Assisted in tax reporting, copying and management.
- Processed and reviewed PSN/99E Red Alert Bonuses and entered data into Ceridian Cycle Data.
- Reviewed WEA/Weekend Alternative Audits.
- Responded to employment verifications, providing the requestor with pertinent information on an employee (i.e. is currently active or term, length of employment, etc.).
- Ran Long Term Sick (LTS) reports.
- Approved timecard reports in Report Xpress(now API Time & Attendance).
- Compiled and forwarded multiple payroll reports (i.e., leave balance, check & void registers, general ledger, exception and summary etc.) bi-weekly to Accounting, Budgeting and the CFO.
- Assisted A/P office with day-to-day operations on an as needed basis.
- Processed PO's/McKesson, Cardinal, Medline Ensure all discounts have been taken.
- Maintain invoice files Complete all functions required for the Accounts Payable check process.
- Analyze vendor statements and communicate discrepancies Helped with month end accruals.
Education
Associate of Science - Health Administration
Colorado Technical University
Colorado Springs, CO 04.2022 - 08.2025
Skills
- Payroll administration
- Employee training
- Customer service
- Time management
- Problem solving
- Interpersonal communication
- Team collaboration
- Ten-key operator
- Data auditing assistance
- Excellent writing skills
- Research support
- PTO accrual
- Time sheet review
- Payroll documentation
- Meeting deadlines
- Audit support
- Record keeping
- Payroll processing
- Report preparation
- Multi-state payroll
- Federal and state tax regulations
- Spreadsheet creation
- Daily payroll activities
- New employee processing
- Employee file maintenance
- Interpersonal and written communication
- Policy adherence
- Payroll policies and procedures
- Wage garnishments
- Processing wage withholding orders
- Payroll auditing
- Teamwork
- Problem-solving abilities
- Confidentiality maintenance
- Payroll reviews
- New hire processing
- Accounts payable
- I-9 documentation
- Microsoft applications
- Garnishment processing
- Microsoft office
- Data entry
- Employment verification
- Investigating discrepancies
- Maintaining files
- Dependable and adaptable
- Automated and manual check processing
- Timekeeping
- Remote conferencing
- Clerical support
- Discrepancy reconciliation
References
References available upon request.
Education
Associate in of Health Administration Services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Software
PeopleSoft
Ceridian
API Time Keeping/GE Healthcare
Service Now
EBridge
Google Suite
Perceptive Content/ImageNow
Microsoft Office
Languages
English
Full Professional
Accomplishments
- Documented and resolved 80+ cases per month in Service Now which led to positive recognition of being over the average number of cases for a month.
- Consistently received a 100% customer satisfaction rate.
- Testing new implementation of new software(UKG, Ceridian).
- Going to a new job and changing how retros were being processed.
Timeline
Payroll Specialist (Contract)
Medasource(Agency)
07.2025 - Current
Associate of Science - Health Administration
Colorado Technical University
04.2022 - 08.2025
Payroll Specialist
Lexington Medical Center
02.2022 - 05.2025
Payroll Specialist (Contractor to Permanent)
University of Maryland Medical Systems
04.2020 - 02.2022
Payroll Specialist
UM Capital Region Health
03.2018 - 05.2020
Human Resources Assistant
Dimensions Healthcare System, UM Capital Region Health
01.2017 - 05.2018
Payroll Specialist
Dimensions Healthcare System- Laurel Regional Hospital
12.2003 - 01.2017