Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lisa Cannon

Sandy Springs,GA

Summary

Focused-Result Driven Health Care professional with 15 + years of business acumen in the healthcare industry.

Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service.

I can operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and help make a positive contribution to the overall success of the organization mission and vision.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Infusion Financial Counselor

Northside Hospital Atlanta
Atlanta, GA - Georgia
11.2021 - 11.2023
  • Reviewed patient chemotherapy protocols and determined insurance benefits and patient responsibility.
  • Prepared oral and/or written cost estimates for procedures using policy and procedure.
  • Established payment arrangements with the patient and documented appropriately in the hospital system.
  • Discuss payment arrangement with the patient for outstanding balances.
  • Helped patients fill out forms for financial assistance, which helped in minimizing uncompensated care expense and maximizing reimbursement.
  • Utilized excellent communication skills when interacting with patients, families, physicians, staff members, and third-party payers.
  • Performed other duties assigned.

Lead Financial Counselor

Northside Hospital Atlanta
Atlanta, GA - Georgia
11.2017 - 11.2021
  • Assisted the Financial Counselor Supervisor with overseeing and controlling daily workflow.
  • Provided training to new hire employees.
  • Demonstrated an ability to interpret and explain insurance benefits, accurately calculate patient's medical responsibility, and other financial responsibilities.
  • Completed and monitor all daily, weekly, and monthly cash collection reports.
  • Filled in area when short staff. (Pain Management, Main Admission, Infusion, Emergency Room, Radiation Oncology)
  • Oversees implementation of new and revised policies and procedures.
  • Interacted courteously and effectively with all ancillary departments, patients, and physician practices as needed.
  • Served as the main point of contact in the absence of the supervisor.
  • Performed duties as a Subject Matter Expert in Financial Counseling.

Patient Financial Counselor

Northside Hospital Atlanta
Atlanta, GA - Georgia
10.2009 - 11.2017
  • Worked in various Financial Counseling areas. (Pain Management, Infusion, Main Admission, Radiation Oncology, Emergency Room, Labor & Delivery).
  • Worked closely with insurance companies to ensure accurate reimbursement for services rendered.
  • Analyzed patient account data and determined payment plans based on individual needs.
  • Counseled patients on financial obligations associated with their medical care.
  • Developed rapport with patients to discuss sensitive financial matters in a professional manner.
  • Assisted patients in understanding the details of their bills, including deductibles and co-pays.
  • Provided clear explanations of billing policies and procedures to both internal and external customers.
  • Documented all interactions with patients regarding billing issues in a timely manner.
  • Processed credit card and cash payments accurately and securely.
  • Identified potential bad debt write-offs by analyzing patient accounts.
  • Provided assistance in resolving coding errors that resulted in inaccurate billings.

Patient Services Representative

Northside Hospital Atlanta
Atlanta, GA - Georgia
10.1998 - 10.2009
  • Registered patients by obtaining necessary and accurate financial and demographic information in a timely manner.
  • Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
  • Provided information regarding billing procedures and payment options to patients.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Maintained knowledge of current medical insurances, terminology, and coding standards for accurate data entry.

Education

Master of Science - Healthcare Adminstration

Walden University
Minneapolis, MN
12-2014

Bachelor of Science - Healthcare Management

Clayton State University
Morrow, GA
05-2012

Skills

  • Excellent verbal and written communication skills
  • Organizational skills
  • Problem-solving abilities
  • Revenue Cycle Knowledge
  • Medical insurances and medical terminology knowledge
  • Attention to Detail
  • Interpersonal skills
  • Team Collaboration

Certification

  • Certified Financial Counselor
  • Certified Healthcare Associate
  • Certified Patient Access Representative

References

References available upon request.

Timeline

Infusion Financial Counselor

Northside Hospital Atlanta
11.2021 - 11.2023

Lead Financial Counselor

Northside Hospital Atlanta
11.2017 - 11.2021

Patient Financial Counselor

Northside Hospital Atlanta
10.2009 - 11.2017

Patient Services Representative

Northside Hospital Atlanta
10.1998 - 10.2009

Master of Science - Healthcare Adminstration

Walden University

Bachelor of Science - Healthcare Management

Clayton State University

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Lisa Cannon