Lisan Anderson
Panama City Beach,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and problem-solving, honed at Vistaprint Corporate Solutions and other notable companies. Excelled in building rapport and enhancing customer satisfaction through expert conflict resolution and active listening. Proficient in Microsoft Excel and data entry, contributing to team development and achieving positive feedback from clients.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Vistaprint Corporate Solutions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
Front Desk Receptionist
Radisson Hotel
10.2022 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Home Health Aide
Joan Noble HHA Agency
09.2022 - 01.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
Front Desk Receptionist
Seahaven Beach Resorts
10.2021 - 08.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Trained new team members on company procedures, customer service and issue resolution.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected Type payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Practical Nursing
Wilmots’s Academy
2015
Anchovy High School
Montego Bay Jamaica2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
- Microsoft Outlook
- Team Development
- Microsoft PowerPoint
- Building rapport
- Assertiveness
Timeline
Front Desk Receptionist
Radisson Hotel
10.2022 - 05.2024
Home Health Aide
Joan Noble HHA Agency
09.2022 - 01.2023
Front Desk Receptionist
Seahaven Beach Resorts
10.2021 - 08.2022
Customer Service Representative
Vistaprint Corporate Solutions
Practical Nursing
Wilmots’s Academy
Anchovy High School
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