Lisan Fontaine-Guiste
Loganville,GA
Summary
Seeking a challenging position, which will utilize my skills, qualifications, and enthusiasm to meet new challenges in this field and contribute my knowledge and experience towards growth and professional advancement.
Overview
13
13
years of professional experience
Work History
Life Insurance Broker
Self
02.2023 - Current
- Licensed life/health
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Increased sales of life insurance products through tactical customer outreach.
- Marketed life insurance products to increase customer bases and revenue.
- Analyzed feedback to identify areas for improvement and enhance customer experiences.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Generated leads through cold-calling, networking and other outreach methods.
CLINICAL SUPERVISOR
HOPE NEUROLOGY AND MEDICAL SERVICES
09.2021 - 02.2023
- Train clinical staff i.e., Physician Assistants and Medical Assistants
- Formulate office procedures and protocol
- Orchestrated operations and workflow through effective planning, organization, and delegation
- Make recommendation for medical supplies and equipment purchases to Administration
- Aid in hiring employees to ensure proper qualified personnell for department.
- Assist employee performance and if necessary, discipline employees in a constructive manner
- Prepare clinic/clinicians for daily patient visits
- Ensure all medical records and other care-related documentation are up-to-date, ready for their visit
- Triage patient for provider assessment due to shortage of staff
- Aid in scheduling patients for injection procedures
- Aid in performing physical examination during patient evaluation under supervision of physicians
- Aid with spine injections for pain management/ C-Arm technician.
- Responded to crisis situations with calm and professional approach to optimize support.
- Lead and directed team of 15-20 clinical personnel and support staff.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
LEAD CMA, OPA, INJECTION DEPARTMENT MANAGER
BARBOUR ORTHOPEDIC SPORT AND SPINE
10.2016 - 07.2021
- Barbour orthopedic sport and spine, CMA, OPA, INJECTION department manager, injection specialist
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Train clinical staff
- Medical student coordinator
- Formulate office procedures and protocol
- Orchestrated operations and workflow through effective planning, organization, and delegation
- Prepare clinic/clinicians for daily patient visits
- Ensure all documents for patient visits are available and ready for PAs at time of patient appointment
- Phlebotomy/Platelet Rich Plasma/EKG tech
- Triage patient for provider assessment
- Schedule patients for injection procedures
- Follow up with outside providers for medical clearances deemed necessary for further treatment by the office
- Wound care, Application, and removal of cast
- Dressing changes
- Evaluate, diagnose, and treat symptoms based on diagnostic findings and specific symptoms
- Administer Joint injections for pain and inflammatory purposes under supervision of physician
- Aid with administering spine injections for pain management/ C-Arm technician.
Certified medical assistant, •Surgical coordinator
Comprehensive orthopedic global
06.2011 - 09.2016
- Train clinical staff
- Medical student coordinator
- Prepare surgery packets, consent forms, pre op labs
- Coordinate/confirm surgery schedules with Hospital or ASC
- Follow up with surgical patients to prepare for pre op
- Patient education and instructions relating to surgery
- Establishing for follow up care and treatments after surgery
- Completion/receipt of surgery charge sheets
- Verify all surgery charges and documentation added to EMR
- Review of all surgeon notes and H&P documentation
- Surgical Coder/Insurance verified/ Insurance pre-certs
- Operative report editor Insurance precertification Data entry
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Scheduled appointments for patients via phone and in person
- Contacted pharmacies to submit and refill patients' prescriptions
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion
- Performed preliminary physical tests, such as taking blood pressure, weight, and temperature, accurately recording results in patient history summary
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions
- Wound care, Application, and removal of cast
- Dressing changes
- Administer Joint injections for pain and inflammatory purposes
- Formulate office procedures and protocol.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
Certified Nursing assistant
Roy Less Schnieder Regional Medical Center
07.2010 - 07.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Bachelor of Science - healthcare science/administration
Keiser University Fort Lauderdale
Fort Lauderdale, FL05.2017
Associate of Applied Science - MEDICAL ASSISTING
Keiser University Fort Lauderdale
Fort Lauderdale, FL05.2014
No Degree - Certified Nursing Assistant
MASSCRE NURSING SCHOOL ST
St. Thomas, USVI2010
High School Diploma -
St. Martin Seconday High School
Dominica,WI07.2000
Skills
- Good verbal and written communication skills
- Highly organized and detail oriented
- Strong Problem solver/decision maker
- Carry out multiple tasks or projects and meet critical deadlines
- Ability to deal professionally and effectively with employees
- Demonstrate integrity, reliability, enthusiasm, and flexibility to have good judgment
- Able to work in fast past environment
- Demonstrate strong analytical skills
- Proven leadership skills and highly effective leading teams
- Office Operations
Timeline
Life Insurance Broker
Self
02.2023 - Current
CLINICAL SUPERVISOR
HOPE NEUROLOGY AND MEDICAL SERVICES
09.2021 - 02.2023
LEAD CMA, OPA, INJECTION DEPARTMENT MANAGER
BARBOUR ORTHOPEDIC SPORT AND SPINE
10.2016 - 07.2021
Certified medical assistant, •Surgical coordinator
Comprehensive orthopedic global
06.2011 - 09.2016
Certified Nursing assistant
Roy Less Schnieder Regional Medical Center
07.2010 - 07.2011
Bachelor of Science - healthcare science/administration
Keiser University Fort Lauderdale
Associate of Applied Science - MEDICAL ASSISTING
Keiser University Fort Lauderdale
No Degree - Certified Nursing Assistant
MASSCRE NURSING SCHOOL ST
High School Diploma -
St. Martin Seconday High School
Similar Profiles
Justin HeardJustin Heard
Yard Worker at SelfYard Worker at Self
Sylvia ChenSylvia Chen
Translator for Family at SelfTranslator for Family at Self
Charles GogginCharles Goggin
R&D Sabbatical at SelfR&D Sabbatical at Self
Kathryn A LeonardKathryn A Leonard
Home Tutor at SelfHome Tutor at Self
Jessica BlancJessica Blanc
Software Project Implementation Analyst, ATS at InsperitySoftware Project Implementation Analyst, ATS at Insperity