Summary
Overview
Work History
Education
Skills
Timeline
Generic

LISA N. McCarty

The Villages

Summary

Accomplished Manager with extensive experience in Human Resources and Payroll management. Skilled in creating training programs, executing effective communication strategies, and managing recruitment efforts. Track record of utilizing data analysis to drive improvements in accuracy and operational performance.

Overview

27
27
years of professional experience

Work History

Payroll Specialist

Villages Community Development District
05.2024 - Current
  • Delivered timely and accurate compensation by processing payroll for diverse employee groups.
  • Ensured compliance through regular audits of payroll data against federal and state regulations.
  • Enhanced operational efficiency by managing updates and troubleshooting within payroll systems.
  • Fostered skill development by developing comprehensive training materials for new payroll staff.
  • Resolved employee inquiries about payroll discrepancies in collaboration with HR.
  • Provided clear communication regarding paycheck and deduction inquiries to employees.
  • Improved customer service quality by addressing various payroll issues effectively.
  • Accurately calculated overtime, vacation, and sick hours for the payroll processing database.

Store Manager

The Paper Store
02.2018 - 04.2024
  • Established store schedules aligned with customer demand forecasts and employee skills.
  • Revamped merchandise displays to emphasize new products and current promotions.
  • Oversaw inventory management, cash controls, and daily store operations.
  • Supported team performance in a dynamic setting through clear communication and constructive feedback.
  • Educated sales associates on product knowledge and sales strategies, improving customer satisfaction metrics.
  • Conducted weekly employee meetings to address promotions and inventory updates while fostering input.
  • Promoted a collaborative culture that prioritized performance improvement and shared success.

Sales Manager

Macy's
05.1998 - 03.2017
  • Customer Service Daily coaching of associates to consistently deliver excellent selling behaviors resulting in high customer engagement
  • Provide recognition and communicate strategies to improve results
  • Team Building utilizing the review process as a talent development analysis tool
  • Interview and recruit a team of qualified selling associates
  • Developed a comprehensive training program for new sales associates to develop product knowledge
  • Developed and facilitated all new-hire orientations
  • Developed and enforced company policy and procedures relating to all phases of human resources activity
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities
  • Evaluated timecards for accuracy on the regular and overtime hours.

Education

Bachelor of Science -

University of Rhode Island
RI

Human Resources Management

Bryant University
Smithfield, RI

Skills

  • Program development for orientation
  • Retention and staffing initiatives
  • Payroll operations
  • Human resources knowledge
  • Compliance with regulations
  • Efficiency strategies
  • Assessment of talent
  • Leadership in projects
  • Effective communication

Timeline

Payroll Specialist

Villages Community Development District
05.2024 - Current

Store Manager

The Paper Store
02.2018 - 04.2024

Sales Manager

Macy's
05.1998 - 03.2017

Human Resources Management

Bryant University

Bachelor of Science -

University of Rhode Island

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