Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Lisander Diaz

Carlisle,PA

Summary

Customer-focused professional with experience in fast-paced service and logistics environments. Demonstrated ability to communicate effectively with team members, supervisors, and customers to ensure smooth operations and timely service. Skilled in handling customer inquiries, resolving issues professionally, and maintaining high standards of accuracy and organization. Proven adaptability under pressure, strong attention to detail, and experience assisting with training and mentoring new employees. Committed to safety, efficiency, and delivering reliable, courteous service that builds customer trust and satisfaction.

Overview

8
8
years of professional experience

Work History

ups delivery driver

UPS
Carlisle, Pennsylvania
06.2021 - Current
  • Assisted in training new drivers on safety protocols and operational procedures.
  • Resolved delivery issues promptly by coordinating with dispatch and customer service teams.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Reviewed delivery documents and orders and reported errors to supervisor.

Server

Pizza Grill
Camp Hill, Pennsylvania
02.2018 - 04.2020
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Adapted to high-pressure situations during busy service hours effectively.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Assisted in training new servers.

Education

Some College (No Degree) - Carrier Exploration/awareness Skills

HACC, Central Pennsylvania's Community College
Harrisburg, PA

Skills

  • Problem solving
  • USE FFF SYSTEM (Feel, Felt Found)
  • USE SEE Factors (Smile, Eye Contact, Enthusiasm)
  • Customer relationship management
  • Time management
  • Team collaboration
  • Payment collection
  • Advanced planning
  • Adaptability and flexibility
  • Customer service
  • FLUENT IN SPANISH

Languages

Spanish
Native/ Bilingual

Accomplishments

3 Years Safe Driving Award

Timeline

ups delivery driver

UPS
06.2021 - Current

Server

Pizza Grill
02.2018 - 04.2020

Some College (No Degree) - Carrier Exploration/awareness Skills

HACC, Central Pennsylvania's Community College
Lisander Diaz