Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lisandra Baster

MIAMI,FL

Summary

Dynamic Office Manager with a proven track record at Ivette Guillermo Dental, excelling in customer service and office administration. Enhanced practice revenue through optimized billing procedures and effective patient relations. Skilled in Dentrix and account reconciliation, demonstrating strong organizational abilities and a commitment to confidentiality and excellence in client care.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

10
10
years of professional experience

Work History

Office Manager

Gandara Dental
05.2023 - 01.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Experience with Dentrix -Eaglesoft

Denta Office Manager

Ivette Guillermo DmD
01.2015 - 01.2023
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Dentrix - Eaglesoft
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.

Education

Felix Valera
Cuba

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Billing
  • Account reconciliation
  • Payroll processing
  • Administrative support

Languages

English
Professional Working
Spanish
Full Professional

Timeline

Office Manager

Gandara Dental
05.2023 - 01.2025

Denta Office Manager

Ivette Guillermo DmD
01.2015 - 01.2023

Felix Valera

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Lisandra Baster