Summary
Overview
Work History
Skills
Timeline
Generic

Lisandra Bonilla

Whiting,IN

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Waitress/Bartender

Jasons Sports Bar And Grill
11.2022 - 08.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Cashier/Stocker

Spirit Halloween
10.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.

Front-End/Cashier

Walmart
06.2022 - 08.2022
  • Worked within teams to ensure safety and anti-theft protocols
  • Aided customers in finding product and checking out
  • Ran returns for guests who no longer wanted items bought
  • Completed advances on machines ensuring there was enough change
  • Trained new individuals to follow policy, work registers and interact with customers
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.

Receptionist/Front Desk Attendant

Mercedes
07.2021 - 06.2022
  • Called clients and provided a customer service survey in order to ensure the best service was provided
  • Created and sent emails to engage client interest in the current inventory that was available
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Entered and updated sensitive customer information

Support Specialist/Cashier

Michaels Arts and Crafts
09.2020 - 06.2021
  • Counted tills each day in order to ensure every cashier was accurate in their sales and was not short or over their expected amount
  • Ran bank trips for daily deposits and pickups for company safe
  • Resolved disputes in an orderly fashion to ensure customer satisfaction
  • Unloaded shipment trucks in order to prepare replenishment team
  • Worked with replenishment team to stock shelves for customer consumption
  • Worked on online pick up orders for curbside customers who were unable to enter the store or for out of state ups orders

Cashier/Usher

Regal Cinemas
09.2019 - 05.2020
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Directed ticket holders to seats and facility locations.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Monitored events to identify potential problems and minimize disruptions.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.

Cashier/Waitress

Asian Garden
11.2018 - 02.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Skills

  • Project Management
  • Proficiency in Microsoft Office
  • Scheduling and Planning
  • Retail Inventory Software
  • Organizational Know-How
  • Communication, Teamwork
  • Bar Terminology
  • Food Safety Oversight
  • Sales Techniques
  • Cash Handling
  • Daily Specials Memorization
  • Conflict and Complaint Resolution

Timeline

Waitress/Bartender

Jasons Sports Bar And Grill
11.2022 - 08.2023

Cashier/Stocker

Spirit Halloween
10.2022 - 11.2022

Front-End/Cashier

Walmart
06.2022 - 08.2022

Receptionist/Front Desk Attendant

Mercedes
07.2021 - 06.2022

Support Specialist/Cashier

Michaels Arts and Crafts
09.2020 - 06.2021

Cashier/Usher

Regal Cinemas
09.2019 - 05.2020

Cashier/Waitress

Asian Garden
11.2018 - 02.2019

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Lisandra Bonilla