Lisandra Chile
Miami,FL
Summary
Driven by a proven track record of enhancing sales and customer satisfaction at Florida Insurance Group, I excel in relationship building and team development. Leveraging bilingual capabilities and exceptional problem-solving skills, I've consistently surpassed sales targets and fostered enduring customer relationships, contributing significantly to business growth and team cohesion. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Detail-oriented medical records professional with advanced knowledge of medical terminology, procedural codes and billing practices. Known for diligently checking records and resolving discrepancies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative Assistant Manager
Florida Insurance Group
01.2022 - Current
- Boosted sales performance by developing and implementing effective sales strategies.
- Contributed to team success by consistently achieving and surpassing individual sales targets.
- Collaborated with fellow team members to create a positive work environment that fostered productivity and teamwork.
- Trained new hires on company policies, product offerings, and best practices in sales techniques, ensuring their preparedness for the role.
- Enhanced customer satisfaction with personalized service and prompt resolution of issues.
- Ensured high levels of customer retention by building strong relationships and providing exceptional support.
- Assisted sales team with completing customer transactions and managing issues.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
Front Desk Receptionist/Medical Records Specialist
Doral Medical Imaging
09.2016 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Licensed Practical Nurse - Nursing Practice
Compu-Med Vocational Careers - Miami
Miami, FL12.2023
Technician - Medical Assisting/ EKG Tech/Phlebotomy Tech
Florida Vocational Institute
Miami, FL03.2017
Second Language - English
English As A Second Language At Florida National U
Miami, FL01.2015
High School Diploma -
Manuel Ascunce
Cuba07.2011
Skills
- Sales Presentations
- Team building and development
- Relationship building and management
- Product and service knowledge
- bilingual in spanish and english
- ability to work under pressure
- honest and reliable
- patient care support
- ability to work in a team
- advance medical knowledge
- assisting with physical exams
- patients assessments
- Listening Skills
- Problem-solving skills
- Telephone Etiquette
- Verbal and written communication
Certification
basic life support: CPR/BLS Provider
issue date: 10/18/2023
- Licensed Practical nurse: licensed number: PN #5262943
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Representative Assistant Manager
Florida Insurance Group
01.2022 - Current
Front Desk Receptionist/Medical Records Specialist
Doral Medical Imaging
09.2016 - 01.2022
Licensed Practical Nurse - Nursing Practice
Compu-Med Vocational Careers - Miami
Technician - Medical Assisting/ EKG Tech/Phlebotomy Tech
Florida Vocational Institute
Second Language - English
English As A Second Language At Florida National U
High School Diploma -
Manuel Ascunce