Lisandra Frometa
West Palm Beach,FL
Summary
Dynamic and adaptable professional with a proven track record at CH Benefic Corp, excelling in organization and verbal communication. Enhanced document management by introducing a digital archiving system, streamlining office workflow. Demonstrates exceptional professionalism and problem-solving aptitude, ensuring high levels of customer satisfaction and efficiency in handling confidential information.
Overview
9
9
years of professional experience
Work History
Secretary
CH Benefic Corp
01.2018 - 03.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Improved document management with introduction of new digital archiving system.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Improved office workflow by redesigning document submission process.
Front Desk Receptionist
Dime Cuba
07.2015 - 12.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Home Health Aide
Home Health Services
10.2013 - 05.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Developed individual care plans for clients based on specific needs.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Assisted with end-of-life care.
- Utilized universal precautions and infection control principles in all aspects of care.
Education
Manolito Aguiar
La Habana Cuba 2002
Skills
- Verbal and written communication
- Organization
- Keyboarding skills
- Quickbooks
- Accounts receivable and payable
- Managing purchasing activities
- File systems management
- HIPAA guideline compliance
- Inter-office communications
- Reception functions
- Office correspondence
- Phone reception
- Appointment Scheduling
- Customer relations and communications
- Customer and client relations
- Scheduling and calendar management
- Bookkeeping
- Scheduling
- Multi-line phone proficiency
- Filing and data archiving
- Meeting planning
- Documentation and control
- Reliability
- Client Relations
- Professionalism
- Inventory Control
- Time management abilities
- Adaptability
- Workflow Management
- Document Management
- Problem-solving aptitude
- Schedule Coordination
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Secretary
CH Benefic Corp
01.2018 - 03.2023
Front Desk Receptionist
Dime Cuba
07.2015 - 12.2017
Home Health Aide
Home Health Services
10.2013 - 05.2015
Manolito Aguiar
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