LISANDRA HERNANDEZ
Winter Haven,FL
Summary
Patient Behavior Technician implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
20
20
years of professional experience
Work History
Register Behavior Technician
Beha.Vio Clinic
06.2023 - 09.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
Estimate Director
Vivas Group - Filthy Clean
10.2018 - 02.2020
- Analyzing requirement documents
- Blueprints and project plans to gain a thorough understanding of the project
- Determining what factors of production will influence the cost of a service or product
- Preparing material estimates and cost estimates for the product or service
- Creating labor estimates for any project
- Developing and maintaining relationships with company vendors and contractors
- Managing bids from vendors and contractors
- Using bid data to prepare detailed a cost analysis
- Presenting prepared estimates to management and others stakeholders
- Compiling and recording actual cost regarding sales and service
Airport Ambassador - Customer Service
Orlando International Airport
10.2017 - 09.2018
- Confer with customers by telephone or in person to provide information or obtain details of complaints
- Keep records of customer interactions
- Details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
- Help Passengers with any issues and problems to guarantied the best airport experience
- Support the TSA Agents and the Airlines Representatives during the Passengers Screening
Store Supervisor
Master Concessionar - Mango Boutique
09.2016 - 09.2017
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Review inventory and sales records to prepare reports for management and budget departments
- Keep records of purchases, sales, and requisitions
Front Desk Agent
Miami International Hotel
08.2015 - 08.2016
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Issue room keys and escort instructions to bellhops
- Keep records of room availability and guests' accounts, manually or using computers
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary
- Review accounts and charges with guests during the check out process
- Transmit and receive messages, using telephones or telephone switchboards
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Date-stamp, sort, and rack incoming mail and messages
Store Manager
DMO SPA - Beauty Star
01.2012 - 12.2014
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
- Monitor customer preferences to determine focus of sales efforts
Office Manager
Easycom
01.2005 - 12.2011
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Recruit staff members and oversee training programs
Education
Register Behavior Technician / 05/23
Lakeland, FLITC Guido Piovene / International Economy
Vicenca Italy08.2004
Skills
Data Collection
Documentation skills
Autism Spectrum Disorder Knowledge
Prompting and Fading Strategies
Behavioral Management
Social Skills Development
Positive Reinforcement
Behavior treatment plans
Skill Development
Discrete trial teaching
Client Relationship Development
Applied Behavior Analysis
Natural Environment Teaching
Incidental Teaching Strategies
Task Analysis and Chaining
Behavior Observation
Fluent in Spanish, English and Italian
Computer skills
Timeline
Register Behavior Technician
Beha.Vio Clinic
06.2023 - 09.2024
Estimate Director
Vivas Group - Filthy Clean
10.2018 - 02.2020
Airport Ambassador - Customer Service
Orlando International Airport
10.2017 - 09.2018
Store Supervisor
Master Concessionar - Mango Boutique
09.2016 - 09.2017
Front Desk Agent
Miami International Hotel
08.2015 - 08.2016
Store Manager
DMO SPA - Beauty Star
01.2012 - 12.2014
Office Manager
Easycom
01.2005 - 12.2011
Register Behavior Technician / 05/23
ITC Guido Piovene / International Economy
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