Summary
Overview
Work History
Education
Skills
Languages
Timeline
Achievements
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Lisandra Laborde

Orlando,FL

Summary

To obtain a position where I can maximize my skills, use my educational background, work individually or within a team within your company.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

6
6
years of professional experience

Work History

Operation Manager Store,Rx

CVS
11.2024 - Current
  • Led cross-functional teams to streamline project delivery and enhance operational efficiency.
  • Developed and implemented strategic initiatives that improved overall team performance and productivity.
  • Mentored junior staff, fostering professional growth and enhancing skillsets within the team.
  • Analyzed market trends to inform decision-making and drive business strategy improvements.
  • Oversaw budget management processes, ensuring adherence to financial guidelines while optimizing resource allocation.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Pharmacy Technician

CVS Pharmacy
11.2020 - Current
  • Supporting pharmacological services by assembling, stocking, and distributing medications
  • Maintaining records by recording and filing the prescriptions and orders of Physicians
  • Sorting, stocking and labeling medications and monitoring inventory
  • Responding to the requests of patients and healthcare providers, answering their questions
  • Complying with rules, regulations, and procedures to help maintain a clean and safe pharmacy, such as by sterilizing equipment and surfaces
  • Processing prescriptions electronically and ensuring all information is accurate and complete
  • Generating revenues by recording, calculating, and issuing charges

Housekeeper

Drury Hotel
02.2020 - 11.2020
  • Maintain a positive relationship with employees and guests
  • Monitor and report on the inventory of cleaning supplies
  • Assist with laundry management, including washing, drying, ironing, and sorting linen
  • Report, turn in and log all lost and found items
  • Perform detailed deep cleans when required

Cashier

Fresco y Mas Supermarket
05.2019 - 02.2020
  • Process sales transactions
  • Calculate the cost of products or services
  • Accept payments
  • Calculate and return change when required by the payment method
  • Maintain adequate change denominations in the cash drawer and request additional change
  • Answer customer questions about products or services
  • Stay up to date on merchandise promotions, advertisements, and product information.

Education

Business Administration - Finance, Human Resources, International Business, Management, Marketing, Real Estate, Small Business

Valencia Collage
07.2025

Skills

  • Excellent communication, bilingual-English and Spanish, interpersonal and time management skills, able to work in a fast-paced environment, strong attention to detail, able to resolve problems efficiently and effectively, strong customer service experience, knowledge of Microsoft Office, Excel, Retail (POS) Point-of-Sales Systems, great organizer and know how to multitask
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Performance management
  • Business administration
  • Marketing
  • Negotiation
  • Business development
  • Financial management
  • Vendor management
  • Cross-functional team management
  • Problem resolution
  • Effective communication
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Active listening

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Operation Manager Store,Rx

CVS
11.2024 - Current

Pharmacy Technician

CVS Pharmacy
11.2020 - Current

Housekeeper

Drury Hotel
02.2020 - 11.2020

Cashier

Fresco y Mas Supermarket
05.2019 - 02.2020

Business Administration - Finance, Human Resources, International Business, Management, Marketing, Real Estate, Small Business

Valencia Collage

Achievements

Certified in computer science, Licensed pharmacy technician.

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Lisandra Laborde