Lisandra Pena
The Bronx,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Parent Coordinator
Bronx Bridges High School
08.2021 - Current
- Established strong communication channels with parents through newsletters, emails, and social media to keep them informed about school happenings.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Evaluated program effectiveness using data-driven methods, making adjustments as needed to continually improve parent engagement efforts.
- Promoted positive parent-teacher relationships through regular meetings designed to discuss student progress and identify areas of improvement.
- Provided translation services for non-English speaking families during school events, meetings or conferences; reducing language barriers to promote equal access to information.
- Enhanced parent involvement by organizing workshops and informational sessions on school programs and resources.
Board Member- Treasurer
Higher Education Administration Program
01.2022 - 07.2023
- Fostered collaboration among board members, promoting open communication and shared decisionmaking.
- Enhanced board effectiveness by implementing innovative strategies and best practices.
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
9th Grade Advocate Counselor
Bronx Bridges High school
10.2018 - 08.2021
- Maintained accurate records of counseling sessions while adhering to strict confidentiality guidelines set forth by the school administration.
- Coordinated group activities that promoted social interaction and emotional support among participants.
- Worked closely with faculty advisors to monitor academic progress of counselees, providing additional support as needed.
- Improved students'' coping skills by sharing appropriate resources, tools, and strategies for managing stressors.
- Helped students develop organizational, time management and study skills.
- Collaborated with parents, school faculty and social workers to address problems and grow student success and social emotional issues that students are facing.
College Access Counselor
Dewitt Clinton High school
01.2018 - 09.2018
- Supported college-bound seniors in researching potential schools, completing applications, writing essays, navigating financial aid processes, and making informed decisions about higher education opportunities.
- Organized peer mentoring programs that paired younger students with upperclassmen role models who could provide guidance on academic success strategies or social-emotional challenges faced during adolescence years.
- Managed caseloads effectively, maintaining accurate records of all student interactions and outcomes achieved through counseling services provided.
- Assisted students in setting realistic academic goals, creating action plans to achieve them, and monitoring progress towards those goals over time.
Afterschool Counselor
Harlem YMCA
06.2017 - 12.2017
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
- Implemented behavior management techniques to address challenging situations effectively, fostering a positive learning atmosphere.
- Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
- Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
- Managed a safe and inclusive environment, promoting respect and understanding among diverse groups of students.
College Assistant
LaGuardia and Wagner Archives
03.2014 - 06.2014
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Completed research, compiled data, and assisted in timely reporting.
- Conducted literature reviews to identify relevant research articles and support project objectives.
- Participated in regular meetings with project stakeholders for clear communication of progress updates and addressing concerns promptly.
- Collaborated with team members for successful completion of research projects on time and within budget.
Education
Master of Arts - Higher Education Administration
Stony Brook University
Stony Brook, NY08.2023
Bachelor of Arts - Sociology
Hunter College of The City University of New York
New York, NY01.2017
Associate of Arts - Liberal Arts: Social Science And Humanities
LaGuardia Community College of The City University of New York
Long Island City, NY06.2014
Skills
- Fluent in Spanish
- Time Management
- Attention to Detail
- Communication skills
- Experience in Mac OSX and Windows Software
- Software experience – Proficient in Microsoft Office
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Relationship Building
- Goal Setting
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Board Member- Treasurer
Higher Education Administration Program
01.2022 - 07.2023
Parent Coordinator
Bronx Bridges High School
08.2021 - Current
9th Grade Advocate Counselor
Bronx Bridges High school
10.2018 - 08.2021
College Access Counselor
Dewitt Clinton High school
01.2018 - 09.2018
Afterschool Counselor
Harlem YMCA
06.2017 - 12.2017
College Assistant
LaGuardia and Wagner Archives
03.2014 - 06.2014
Master of Arts - Higher Education Administration
Stony Brook University
Bachelor of Arts - Sociology
Hunter College of The City University of New York
Associate of Arts - Liberal Arts: Social Science And Humanities
LaGuardia Community College of The City University of New York
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