Lisandra Perez
Miami,FL
Summary
Driven and resourceful administrative professional with 18 years of experience acquiring various skills whether in education, art, inspection, cleaning, sales, accommodation and office work as a team, especially with executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service and problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
EXECUTIVE SECRETARY
HERMANOS SAIZ ASSOCIATION OF VILLA CLARA, CUBA
04.2021 - 01.2023
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, artists, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
RECEPTION AND ACCOMMODATION
NATIONAL IMPROVEMENT CENTER FAUSTINO PEREZ
07.2019 - 03.2021
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Conducted regular inspections of accommodations to ensure adherence to cleanliness and safety regulations.
- Improved guest satisfaction rates by implementing effective guest relations and personalized services.
- Optimized room allocation strategies based on guest preferences and booking patterns for maximum utilization of available space.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
SELLER OF VARIOUS PRODUCTS
WORK ON MY OWN ACCORD
06.2018 - 06.2019
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
Domestic Worker
WORK ON MY OWN ACCORD
11.2016 - 05.2018
- Organized household spaces for optimal functionality, decluttering areas and implementing efficient storage solutions.
- Managed housekeeping scheduling and planning.
- Streamlined household operations by effectively managing daily tasks, such as laundry, meal preparation, and errand running.
- Assisted families with childcare responsibilities, creating a nurturing and educational atmosphere for children.
- Maintained a safe and sanitary environment for clients through thorough cleaning and disinfection procedures.
- Provided pet care services including feeding, grooming, walking, administering medications as needed.
- Cultivated a welcoming atmosphere for guests through meticulous attention to detail in preparing guest rooms and common areas.
- Provided compassionate care to elderly clients or those with special needs, assisting with daily living activities and medication management.
- Ensured timely completion of all household duties, allowing clients to focus on personal and professional obligations.
- Increased efficiency in daily routines by maintaining clear communication with clients regarding schedules, preferences, and special requests.
Executive Secretary
SAIZ BROTHERS ASSOCIATION OF VILLA CLARA
12.2011 - 10.2016
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
- Strengthened relationships with artists through attentive service and prompt issue resolution.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Collated and distributed agendas and minutes for all executive meetings.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Contributed to the development of the Association by actively participating in the growth process, collecting all printed and digital documentation, guaranteeing a deep analysis by the jury and sending it to the higher level for final approval.
- Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
- Updated and maintained confidential databases and records.
- Handled logistics and arrangements for meeting and event planning for board of directors, president and executive vice president.
- Managed mail and both incoming and outgoing correspondence, mail and email.
- Created and managed office systems to efficiently deal with documentation.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Filed paperwork and organized computer-based information.
- Wrote reports and executive summaries.
- Coordinated events and worked on artistic projects.
STATE INSPECTOR
THE PROVINCIAL HOUSING DIRECTORATE IN VILLA CLARA
12.2009 - 12.2011
- Improved inspector training programs by contributing subject matter expertise and sharing best practices with colleagues.
- Championed continuous improvement efforts within the agency by identifying opportunities for process enhancements that led to more efficient inspections.
- Developed effective working relationships with key stakeholders such as property owners, contractors, engineers, architects, or other professionals involved in construction projects inspected by the state agency.
- Maintained up-to-date knowledge of relevant regulations, laws, policies, and best practices within the state inspector role.
- Investigated complaints of illegalities and fraud committed by local housing system officials.
- Carried out inspections in warehouses that served the buildings.
ART INSTRUCTOR
RAMON RUIZ DEL SOL PRIMARY SCHOOL
09.2008 - 08.2009
- Led after-school programs focused on specific artistic disciplines, offering additional opportunities for student growth outside of regular class hours.
- Created and delivered lessons through and fulfilled requirements of curriculum program.
- Planned and executed activities to promote skill and talent development.
- In short, I did a job similar to the year I worked in an elementary school as an art instructor.
TEACHER OF THEATER DESIGN, DIRECTION AND ACTING
MANUEL ASCUNCE DOMENECH ART INSTRUCTOR SCHOOL
10.2005 - 07.2008
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Graded and evaluated student assignments, papers, and course work.
- Was part of the recruitment exam board for 9th grade students to evaluate aptitudes for art.
- Was part of the final thesis examination board for 4th year students for their graduation.
ART INSTRUCTOR
HEROIC VIETNAM PRIMARY SCHOOL
09.2004 - 10.2005
- Led after-school programs focused on specific artistic disciplines, offering additional opportunities for student growth outside of regular class hours.
- Created and delivered lessons and fulfilled requirements of curriculum program.
- Planned and executed activities to promote skill and talent development.
- Created and implemented a theater creation workshop program for 6th grade children to teach it through games and another appreciation workshops for other art manifestations.
- Inspired a passion for art among students by sharing personal experiences in the field and demonstrating how it can lead to fulfilling career opportunities.
- Implemented differentiated instruction strategies within the classroom, catering to various skill levels and interests of students.
- Coordinated guest artist visits or workshop sessions that provided fresh perspectives on artistic techniques and career paths within the industry.
- Maintained daily student records and evaluated student progress.
- Assessed student progress regularly, adjusting teaching methods according to individual needs and learning styles.
- Presented students'' artwork at school events and exhibitions, showcasing their talents to the community.
- Utilized innovative assessment methods like self-evaluations or group critiques to foster critical thinking skills within students about their own work and others.
- Served as an advisor to the school''s art club, encouraging students to take on leadership roles and organize creative events for their peers.
- Cultivated a safe and inclusive classroom environment where all students felt comfortable expressing themselves through art.
- Enhanced student creativity by implementing diverse art techniques and mediums in lessons.
- Developed strong relationships with parents, involving them in the creative process of their children''s education.
- Assisted students in developing unique artistic skills and techniques.
- Inspired students and assisted in developing creativity and self-expression through various art forms and media.
- Supervised students during rehearsals to provide direction to students during practice sessions.
- Scheduled shows and performances in accordance with school calendar.
- Held afterschool meetings and rehearsals in preparation for shows.
Education
Bachelor of Arts - EDUCATION, ART
07.2008
Skills
- Time Management Expertise
- Advanced Multitasking
- File Management
- Guest Relations
- Meeting Coordination
- Database Maintenance
- Honest and Dependable
- Documentation and Recordkeeping
- Experience with children and parents
- Fluency in communication
- Multi-line phone proficiency
- Exceptional organization
Timeline
EXECUTIVE SECRETARY - HERMANOS SAIZ ASSOCIATION OF VILLA CLARA, CUBA
04.2021 - 01.2023
RECEPTION AND ACCOMMODATION - NATIONAL IMPROVEMENT CENTER FAUSTINO PEREZ
07.2019 - 03.2021
SELLER OF VARIOUS PRODUCTS - WORK ON MY OWN ACCORD
06.2018 - 06.2019
Domestic Worker - WORK ON MY OWN ACCORD
11.2016 - 05.2018
Executive Secretary - SAIZ BROTHERS ASSOCIATION OF VILLA CLARA
12.2011 - 10.2016
STATE INSPECTOR - THE PROVINCIAL HOUSING DIRECTORATE IN VILLA CLARA
12.2009 - 12.2011
ART INSTRUCTOR - RAMON RUIZ DEL SOL PRIMARY SCHOOL
09.2008 - 08.2009
TEACHER OF THEATER DESIGN, DIRECTION AND ACTING - MANUEL ASCUNCE DOMENECH ART INSTRUCTOR SCHOOL
10.2005 - 07.2008
ART INSTRUCTOR - HEROIC VIETNAM PRIMARY SCHOOL
09.2004 - 10.2005
FELIX VARELA HIGHER PEDAGOGICAL INSTITUTE - Bachelor of Arts, EDUCATION, ART
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