Lisandra Ramirez
Bowling Green,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR Shipping- Receiving
Spartan Logistics
06.2022 - Current
- Process and create shipment numbers for outbound loads, generate BOLs for various types of loads including scrap, trial rolls, and miscellaneous items.
- Manage inventory using SAP system for printed board received from customers and plants, coordinate pickups with over-the-road drivers.
- Coordinate incoming loads from various suppliers, create unloading tasks for warehouse staff, and manage shipping schedules based on customer requirements.
- Maintain warehouse inventory, handle scheduling of incoming loads, manage customer relations, and file production records and metrics reports.
- Handle and manage damage claims, work closely with Georgia Pacific as their third-party logistics provider.
Inventory control/ Cycle Count
S.R. Smith, LLC
02.2022 - 06.2022
- Cycle count inventory stock (raw and assembled)
- Manage the movement of materials in and out of the warehouse
- Arrange for in-plant transfers, report shortages and follow-up to locate items on incomplete orders, followed by other duties.
Replenishment Associate
Dorman Products
10.2021 - 02.2022
- Operate a Forklift to ensure that each picking location contains the optimal quantity of products for an efficient picking process by moving from an upstream location to a primary picking storage location.
Advance Receiving Office- ARO
Macys Logistics Warehouse
07.2021 - 10.2021
- Conducted thorough inspections of incoming shipments to ensure accuracy and completeness.
- Verified yard reports and addressed any discrepancies in a timely manner.
- Managed customer complaints and addressed them promptly and professionally.
- Identified and rectified discrepancies in receipts on the mainframe system, promptly notifying managers and compiling reports for the Portland team.
- Resolved issues with misdirected boxes, ensuring items reached their intended destinations.
- Rectified products not appearing on the website for customer purchase and facilitated the uploading of manuals for products received.
- Utilized the mainframe system to perform various tasks including WP (work processes) and scheduling appointments for truck drivers.
- Rectified discrepancies in shipments marked with an In-transit status, ensuring accurate inventory records.
- Organized and filed all UPS receipts, ensuring they were stored in the correct location for easy access.
- Collaborated across four different departments to address various issues and reports effectively.
- Conducted detailed inspections of products to ensure they met quality standards; reported any damaged items promptly.
- Researched products in Stella and addressed issues related to missing information promptly and efficiently.
Inventory Control Quality Analyst- ICQA
Macys Logistics Warehouse
06.2021 - 10.2021
- Cycle counts, rework, create new status for items that were found and were deleted from the system after being located to a lost in warehouse label for 7 days or more, research items that lost price tag and print another one, if the item was discontinued from selling create a new tag based on a genetic code so it could be back on sale, Research locations for items that pickers reported as missing and if the item was not there delete it from the location and create a second status to be verified and adjusted from the system, work on negative inventory report, work on projects creating new locations using Excel, WMS program etc.
Customer Service Representative
State Farm
01.2021 - 06.2021
- Provided assistance with insurance products and services, maintained customer records, and utilized ECRM and NECHO systems.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Updated account information to maintain customer records.
- At the end of the day, meticulously reconcile the day's transactions, balance the till, and transport the funds to the bank.
Forklift Operator/Clerk
Macy's
05.2019 - 12.2020
- Operated forklift for picking and putting away operations, trained new hires on safety procedures and forklift operation.
- Conducted inventory checks, resolved discrepancies, and managed pallet and item reports.
- Collaborated with supervisors on projects to improve warehouse efficiency.
- Explain safety and regulations of the company to new employees
Education
Current Student in Business Managment - Business Administration And Management
Southcentral Kentucky Community And Technical College
Bowling Green, KY01.2024
High school diploma -
Warren Central High School
05.2019
Skills
- Forklift (1 year)
- Customer service (Less than 1 year)
- Warehouse experience (4 years)
- Manufacturing (4 years)
- Order picking (2 years)
- Pallet jack (1 year)
- Quality control (4 years)
- Computer skills (4 years)
- Inventory Control (4 years)
- Microsoft Excel
- Microsoft Office
- Logistics
- Shipping & Receiving
- SAP
- Load & Unload
Certification
- Customer Service
- Forklift Certification
Assessments
- Sales skills, 04/01/23, Proficient, Influencing and negotiating with customers
- Forklift safety, 02/01/22, Proficient, Best practices and safety hazards in forklift operation
- Work motivation, 01/01/22, Proficient, Level of motivation and discipline applied toward work
- Work style: Reliability, 10/01/21, Proficient, Tendency to be reliable, dependable, and act with integrity at work
- Sales skills, 12/01/21, Proficient, Influencing and negotiating with customers
- Spreadsheets with Microsoft Excel, 11/01/23, Proficient, Knowledge of various Microsoft Excel features, functions, and formulas
Languages
Spanish
Full Professional
English
Full Professional
Timeline
CSR Shipping- Receiving
Spartan Logistics
06.2022 - Current
Inventory control/ Cycle Count
S.R. Smith, LLC
02.2022 - 06.2022
Replenishment Associate
Dorman Products
10.2021 - 02.2022
Advance Receiving Office- ARO
Macys Logistics Warehouse
07.2021 - 10.2021
Inventory Control Quality Analyst- ICQA
Macys Logistics Warehouse
06.2021 - 10.2021
Customer Service Representative
State Farm
01.2021 - 06.2021
Forklift Operator/Clerk
Macy's
05.2019 - 12.2020
Current Student in Business Managment - Business Administration And Management
Southcentral Kentucky Community And Technical College
High school diploma -
Warren Central High School
- Customer Service
- Forklift Certification
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