Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lisandra Ramirez Batista

Fort Lauderdale,FL

Summary

Dynamic leader with proven expertise in team leadership and problem-solving, honed at Iberostar Hotels & Resorts. Excelled in training and mentoring, enhancing team performance, and achieving customer satisfaction through exceptional service focus. Skilled in cash handling and decision-making, consistently driving sales and operational success.

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Overview

8
8
years of professional experience

Work History

Shift Leader

Wallgreens
12.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Sales Associate

Doctor 24/7
01.2023 - Current
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Shift Manager

Iberostar Hotels & Resorts
01.2017 - 10.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Education

Associate of Arts - Customer Services

International Tourism School
Holguin, Cuba
07-2015

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Decision-making capabilities
  • Training Assistance

Languages

Spanish
Native or Bilingual
English
Professional Working
French
Elementary

Timeline

Shift Leader

Wallgreens
12.2023 - Current

Sales Associate

Doctor 24/7
01.2023 - Current

Shift Manager

Iberostar Hotels & Resorts
01.2017 - 10.2022

Associate of Arts - Customer Services

International Tourism School

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Lisandra Ramirez Batista