Lisandra Salazar
Santa Clarita,CA
Summary
Energetic and motivated Certified Medical Assistant with 19 years of experience in health care. Skilled in providing top quality care to patients. Looking to obtain a position where my experience and education will be of value to the organization as a manager, supervisor, or CMA.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
City Of Hope
Santa Clarita, CA
09.2020 - Current
- Communicate clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Call and fax pharmacies to submit prescriptions and refills.
- Conduct preliminary patient evaluations measuring weight, temperature and blood pressure.
- Document vital signs and health history for all new patients.
- Direct patients to exam rooms, field questions and prepare for physician examinations.
- Keep all medical supplies in rooms stock and monitor when new supplies need to be ordered.
- Assist with routine checks and diagnostic testing by collecting and processing specimens.
- Teach patients about medications, procedures and care plan instructions.
- Sanitize all rooms and equipment after each patient.
- Ensure all monthly logs are checked at the beginning of each month.
- Gather and set up all surgical equipment, tools and supplies for minor procedures.
- Sterilize instruments and equipment for all procedures done in the office.
Receptionist
City Of Hope
Santa Clarita, CA
11.2018 - 09.2020
- Greet every guest with personable approach and provide knowledgeable service.
- Document patient medical information, histories and insurance details to facilitate smooth appointments and payment processing.
- Verify and update demographic and other personal information for patients with respect to personal boundaries when asking for important details.
- Schedule all incoming and outgoing patient appointments.
- Ensure all appointment have coverage and or authorization for all appointments and procedures.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels for front and back office supplies.
- Operated multi-line telephone system and directed calls to correct personnel and or department.
- Collected, sorted, distributed and sent out mail and packages.
- Verified paperwork accuracy and checked for completion prior to processing and completing new patient registration.
- Organized, reviewed and send all patient paperwork for secure record keeping.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Checked patient data including insurance, demographic and health history to keep information current.
- Completed front office duties and tasks for clinic administration.
- Obtained payments from patients and scan identification and insurance cards.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Office Supervisor
Universal Pain Management
Valencia, CA
05.2018 - 11.2018
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Successfully scheduled patient appointments and procedures for all physicians.
- Communicated with patients by phone, email or in-person to provide information about office procedures.
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled appointments for all doctor visits and procedures.
- Maintained records by recording, obtaining and updating personal and financial information.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Kept patients' appointments on schedule by informing provider of patient’s arrival and any delays.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Certified Medical Assistant
Facey Medical Group Valencia Specialty & Women's Health Center
Valencia, CA
11.2016 - Current
- Assist all providers in specialty such as OB/GYN, Dermatology, Pulmonology, Rheumatology, Urology, Neurology, Ortho and Physical Rehabilitation Pain Management.
- Assist Pain Management provider with Epidural injections procedures. Ensure all equipment and medications are stocked and ready for all procedures,
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure, oxygen and pulse.
- Provided pre- and post-operative care.
- Schedule all procedures and follow up appoitments when convenient for patients.
- Supported duties for diagnostic and technical treatment
- Procedures, such as setting up and operating special medical equipment.
- Ensure all medication and equipment needed for procedures are stocked and ready.
- Stock and clean all exam rooms and ready for pateitn care.
- Ensure all reports and past medical records are available for patients initial visit.
Back Office Lead/Certified Medical Assistant
Lakeside Community Health Care
Santa Clarita, Ca
04.2013 - 10.2016
- Handle front and back office duties when needed such as answering phones, schedule appointments, greet patents etc.
- Record patient's medical history, vital signs, and test results.
- Verify patients info, take down their chief complaint, and document why they are being seen and their condition.
- Verify all medication. Keep supplies ready and stocked by inventory. Place all back office supply orders when needed.
- Prepare patients for exams such as CPE, WWE, WCE, and any dermatology and or minor surgical procedures.
- Provide coverage for other offices such as Dermatology, Urology, Pediatrics, and Internal Medicine. Also provide coverage in the Referrals Department when needed.
- Assist in the interview process for new hire employees.
- Develop guidelines to provide an efficient work flow environment.
- Sterilize all equipment and ensure it was ready to use.
- Perform EKG on patients when ordered by provider.
- Prepare all labs, x-ray, and pre-op orders for doctors.
- Prepare all quality control, medication logs, and temperature logs.
Rual Health Clinic Office Supervisor/ Medical Assistant
Delano Reginal Medical Center
Delano, CA
11.2007 - 11.2012
- Recruit, hire, and train a highly effective team. Built and manage a professional team capable of delivering high quality medical care.
- Identify each staff member has appropriate skills and is competent in their area of responsibilities.
- Manage the facility assuring appearance, cleanliness, and safety. Particularly emphasizing in keeping the lobby and patient areas clean.
- Oversees the process of patient registration, triage, exams, treatmet and checking in and out of patients.
- Develop guidelines for prioritizing work flow.
- Ensure all patients are being greeted and directed efficiently and in a timely manner through the registration and triage process.
- Ensure collection of co-pays and or collect the full amount for the office visit befor they leave the office.
- Manage all HR issues such as orientations, Performance reviews, and performance feedback.
- Ensure nightly accounting of all cash and deposits.
- Ensure financial efficiency of the office. Responsibility included monitoring expenses including labor, supplies, and services used.
- Provide weekly accounting of all accounts received, pending, and outstanding.
- Ensure compliance with policies and protocols.
- Responsible for compliance in all areas including HR, OSHA, HIPPA, Etc.
- Enroll patients in health care programs such as CHDP, Family Pact and CDP.
- Prepare patients for exams by taking their vitals and chief complaint.
- Submit patient referrals to specialist when coverage was needed.
- Prepare for HIPPA and HEDIS reviews, ensuring all charts were available for review.
- Create and maintain calendars for scheduled coverage and PTO for all staff and physicians.
Medical Assistant/ Sugical Assistant
Delano Surgical Group
Delano, Ca
07.2002 - 10.2007
- Verify all patient information take down their vitals and chief complaint.
- Schedule surgeries by making arrangements with the hospital.
- Verify time of procedure with hospital and patients to ensure everything is correct the before the surgery and or office procedure takes place.
- Prepare charts for pre admission and hospital consent forms.
- Keep all supplies ready and stocked for any and all office procedures.
- Maintain a safe and secure work environment by establishing work standards.
- Keep supplies stocked by doing inventory, stocking and placing of orders.
- Ensure all equipment that is needed for any surgical procedures. Properly disinfect and autoclaved.
- Set up rooms by sterilizing and laying out all necessary surgical instruments. Hanging up clean and sterile curtains and sheets and preparing the proper solution and injections for surgeon.
- Assist the surgeon in suturing of wounds, applying dressings, handling of instruments and cutting of sutures.
- Assist surgeon into clean and sterile gown and gloves when performing surgical procedures.
- Obtain authorization from insurances for surgical procedures and bariatric surgery.
- Answer and schedule all incoming patient calls for office visits and surgical procedures as well as plastic surgery consults.
Education
Phlebotomy Technician 1 - Phlebotomy
U.S. Colleges Van Nuys Campus
07.2022
Associate of Science -
San Joaquin Valley College
2002
High School Diploma - undefined
McFarland High School
1999
Skills
- Bilingual English and Spanish (speak, read and write)
- Strong Leadership Skills
- EHR/EMR
- Strong Communication and People skills
- Ability to make quick decisions in an Emergency situation
- Motivated/ Detail oriented
- Ability to multi-task
- Injections/phlebotomy
- Glucose Testing / EKG
- Vital signs
- Audiometry
- Urinalisys
- Spirometry/PFT
- Pediatric exams competency
- Medical Terminology
- Wound cleaning and care
Certification
- Certified Medical Assistant
- Basic Life Support (BLS) Certification
- CPR and First Aid Certified through the American Heart Association
- CPT 10 Certified
- Injection Procedure and Safety
- Venipuncture Procedures and Safety
- PT - Phlebotomy Technician
Timeline
Certified Medical Assistant
City Of Hope
09.2020 - Current
Receptionist
City Of Hope
11.2018 - 09.2020
Office Supervisor
Universal Pain Management
05.2018 - 11.2018
Certified Medical Assistant
Facey Medical Group Valencia Specialty & Women's Health Center
11.2016 - Current
Back Office Lead/Certified Medical Assistant
Lakeside Community Health Care
04.2013 - 10.2016
Rual Health Clinic Office Supervisor/ Medical Assistant
Delano Reginal Medical Center
11.2007 - 11.2012
Medical Assistant/ Sugical Assistant
Delano Surgical Group
07.2002 - 10.2007
Phlebotomy Technician 1 - Phlebotomy
U.S. Colleges Van Nuys Campus
Associate of Science -
San Joaquin Valley College
High School Diploma - undefined
McFarland High School
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