Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lisandra Sanchez

Brooklyn,NY

Summary

Compassionate Patient Care Associate with extensive experience at Harlem Hospital, excelling in vital signs monitoring and patient care. Proven ability to enhance patient satisfaction through effective communication and emotional support. Skilled in phlebotomy techniques and infection control, fostering a safe and welcoming environment for patients and families.

Professional in patient care with strong background in supporting medical teams and ensuring patient comfort. Skilled in monitoring vital signs, assisting with daily activities, and maintaining clean, safe environment. Known for reliability, adaptability, and focus on achieving positive outcomes through teamwork and communication. Prepared to contribute effectively to dynamic healthcare setting.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Care Associate Pediatrics ER Adult ER

Harlem Hospital
10.2023 - Current
  • Assisted patients with daily living activities and personal hygiene needs.
  • Monitored patient vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient care areas to ensure safety.
  • Documented patient information accurately in electronic health records systems.
  • Supported healthcare team by preparing equipment and supplies for procedures.
  • Communicated effectively with patients to provide comfort and reassurance during care.
  • Participated in training sessions to enhance knowledge of patient care protocols.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
  • Maintained clean, safe, and well-organized patient environment.
  • Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
  • Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
  • Increased staff efficiency by training new Patient Care Associates on best practices, policies, and procedures within the unit.
  • Optimized patient outcomes by working closely with registered nurses, physicians, and other healthcare providers to ensure comprehensive care delivery.
  • Assisted nurses in administering medications, monitoring vital signs, and recording medical histories for accurate patient records.
  • Performed patient mobility services by turning, lifting, moving and repositioning patients.
  • Participated in continuing education opportunities to stay current on industry trends and further develop skills as a Patient Care Associate.
  • Reduced patient anxiety through effective communication and active listening skills.
  • Streamlined workflows by maintaining a well-organized and efficiently run unit, ensuring timely completion of tasks.
  • Demonstrated proficiency in various medical equipment usage such as EKG machines, blood glucose monitors, and IV pumps as required for specific patient treatments.
  • Collaborated with patients, families and physicians to provide emotional support and answer any questions regarding patient medical care.
  • Promoted a safe and clean environment through strict adherence to infection control protocols and regular room sanitation.
  • Assisted with patient transfers and ambulation.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Documented patient information and care activities in electronic health record.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Trained new associates on best practices in patient care and safety procedures, fostering a supportive work environment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with interdisciplinary teams to enhance patient comfort and satisfaction throughout the care process.
  • Prepared and maintained medical equipment, ensuring readiness for use during patient procedures.
  • Documented patient information accurately in electronic health records, supporting effective care coordination.
  • Monitored vital signs and reported changes to nursing staff, ensuring prompt patient interventions.
  • Implemented infection control protocols to maintain a safe and hygienic environment for patients.
  • Communicated effectively with patients and families to provide information and address concerns regarding treatment plans.

Registration Receptionist /Certified Phlebotomist Technician

Dr. Monzila H. Rahman, MD | Female Gynecologist
02.2023 - 10.2023
  • Managed front desk operations, ensuring efficient registration processes for incoming patients.
  • Utilized electronic health record systems to verify patient information and maintain accurate records.
  • Coordinated appointment scheduling, optimizing daily workflow and minimizing wait times for patients.
  • Assisted patients with inquiries, providing exceptional customer service and fostering positive interactions.
  • Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
  • Organized paperwork flow within the department, reducing clutter and increasing efficiency in file management systems.
  • Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
  • Streamlined the appointment scheduling system for increased patient satisfaction and improved workflow.
  • Increased accuracy in medical record documentation through diligent attention to detail and thorough data entry practices.
  • Assisted patients with special needs or language barriers, promoting inclusivity and accessibility within the clinic setting.
  • Developed rapport with returning patients through consistent delivery of friendly service during each interaction.
  • Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
  • Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Conducted blood draws and specimen collection with precision and adherence to safety protocols.
  • Maintained accurate patient records and ensured data integrity during processing.
  • Implemented infection control measures to enhance safety for patients and staff.
  • Utilized laboratory equipment for processing blood samples, ensuring compliance with regulatory standards.
  • Responded promptly to patient inquiries, providing information and comfort during procedures.
  • Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
  • Reduced specimen collection errors with thorough patient verification and accurate order interpretation.
  • Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
  • Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
  • Accurately documented relevant information within electronic health records systems, contributing towards smooth clinical workflow.
  • Improved patient satisfaction by providing efficient and accurate blood draws in a timely manner.
  • Conducted routine equipment maintenance checks, ensuring accurate and efficient blood collection processes.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Performed laboratory tests to assist physicians in diagnosis.

Phlebotomist Technician

Empier City Labs
11.2021 - 07.2022
  • Performed venipuncture and capillary draws with precision to ensure patient comfort and accurate specimen collection.
  • Maintained compliance with safety protocols and infection control procedures to safeguard patients and staff.
  • Assisted in training new staff on phlebotomy techniques, equipment handling, and best practices for patient interaction.
  • Managed laboratory supplies inventory, ensuring availability of necessary materials for efficient operations.
  • Conducted quality assurance checks on collected samples to confirm integrity before laboratory analysis.
  • Streamlined workflow processes by implementing best practices that enhanced efficiency in specimen processing times.
  • Mentored junior technicians on advanced techniques, fostering skill development within the phlebotomy team.
  • Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
  • Upheld HIPAA compliance through careful management of confidential patient records and lab results.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Packaged and shipped specimens to central lab daily.
  • Increased patient satisfaction by providing efficient and accurate blood collection services.
  • Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
  • Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
  • Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
  • Provided excellent customer service while verifying patient information and insurance at registration.
  • Ensured timely test results by coordinating with medical staff for proper specimen handling and transport.
  • Expanded availability for blood draws by working flexible hours, including weekends and holidays when necessary.
  • Maintained a clean and safe work environment, adhering to infection control policies and procedures.
  • Promoted a positive atmosphere within the workplace through active participation in staff meetings and team-building activities.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Conducted venipuncture and other CT procedures.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Verified proper storage and transportation of specimens to laboratories.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Provided guidance and support to laboratory personnel.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

311 Operator

King Telesrvice
12.2019 - 01.2021
  • Answering non-emergency calls from New York City residents.
  • Providing information on city services, such as trash pickup times and parking ticket information.
  • Taking and reporting complaints from the public.
  • Creating work orders and dispatching requests to the appropriate city departments.
  • Documenting and updating customer records
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Strong verbal and written communication skills, computer proficiency, good listening skills, and the ability to stay calm under pressure are essential.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Associate of Science - Medical Assisting

Bryant Stratton Collage
Albany, NY

High School Diploma -

Schenectady High School
Schenectady, NY
06-2000

Skills

  • Care plan management
  • Database coordination
  • Daily living support
  • Multitasking
  • Patient care
  • Basic life support
  • Vital signs monitoring
  • First aid and safety
  • HIPAA compliance
  • Phlebotomy techniques
  • EKG interpretation
  • Behavioral management
  • Documentation
  • Behavior redirection
  • Equipment preparation
  • Monitoring tools
  • CPR certification
  • Patient observation
  • Infection control standards
  • Sterilization techniques
  • Specimen collection
  • Infection control
  • Patient services
  • Data collection
  • Blood glucose monitoring
  • Infection prevention
  • Emergency response
  • Basic nursing care

Certification

  • Certified HHA PCA
  • Certified EKG Technician
  • Certified Phlebotomist
  • certified BLS CPR

Languages

Spanish
Native or Bilingual

Timeline

Patient Care Associate Pediatrics ER Adult ER

Harlem Hospital
10.2023 - Current

Registration Receptionist /Certified Phlebotomist Technician

Dr. Monzila H. Rahman, MD | Female Gynecologist
02.2023 - 10.2023

Phlebotomist Technician

Empier City Labs
11.2021 - 07.2022

311 Operator

King Telesrvice
12.2019 - 01.2021

Associate of Science - Medical Assisting

Bryant Stratton Collage

High School Diploma -

Schenectady High School

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Lisandra Sanchez