Lisandra Sanchez Martinez
Las Vegas,NV
Summary
Dependable team member trained in customer service. Hardworking and reliable with strong ability in MS Office and Math. Highly organized, proactive and punctual.
Overview
11
11
years of professional experience
Work History
Dispatcher
E&L Express LLC
Las Vegas, NV
03.2021 - Current
- Planned, assigned and directed drivers to promote successful deliveries and excellent customer service.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
- Monitored driver performance and provided feedback on areas for improvement.
- Reviewed freight bills for accuracy prior to payment processing.
- Adhered to safety regulations while monitoring vehicle performance throughout trips.
- Developed strategies for increasing efficiency within the transportation department.
- Resolved any issues or problems that arose during transport operations.
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Ordered supplies or equipment to issue to personnel.
- Responded to customer messages in regards to delivery issues.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Oversaw communications within assigned territories.
- Assigned loads to drivers based on customer requirements and availability.
- Maintained records of driver hours worked, rates paid and miles driven per trip.
- Ensured all paperwork was completed accurately and in a timely manner.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Advised personnel about accidents, weather conditions or other hazards.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Effectively resolved complaints by working closely with customers.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Communicated with vendors regarding shipment status updates.
- Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
Houseperson
Luxor Hotel & Casino
Las Vegas, NV
02.2015 - 05.2021
- Disinfected high touch points on a regular basis throughout the facility.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Swept and damp-mopped private stairways and hallways.
- Maintained cleanliness of storage areas for linen and other supplies.
- Ensured that all safety precautions were followed when using cleaning agents or equipment.
- Delivered items to guests' rooms upon request.
- Cleaned and maintained public areas, such as lobbies and hallways.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Checked elevators regularly for any malfunctions or safety concerns.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Provided excellent customer service at all times.
- Communicated with customers about requests for additional supplies or cleaning services.
- Reported maintenance problems promptly to the supervisor.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Assisted housekeeping staff with cleaning duties including vacuuming carpets, dusting furniture, polishing surfaces, changing linens, and restocking supplies, when needed.
- Swept floors, emptied trash cans, washed windows as necessary.
- Responded to guest inquiries regarding hotel services and facilities in a courteous and professional manner.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
Cashier
Walmart
Las Vegas, NV
04.2020 - 09.2020
- Processed efficient and accurate cash, debit and credit card payments using Point-of-Sale system.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed customer payments quickly and returned exact change and receipts.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers promptly and responded to questions.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find store items.
- Checked personal identifications during alcohol and tobacco sales.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer questions and provided store information.
- Followed company security procedures for handling large sums of money.
- Built and maintained productive relationships with employees.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
Accountant
Electric Company (OBE Provincial)
Sancti Spiritus, Cuba
09.2012 - 08.2014
- Analyzed microeconomic and macroeconomic trends and formulated impact on client business practices and future direction.
- Examined budget estimates for completeness, accuracy and conformance with procedures and regulations.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Provided guidance and support to other departments regarding accounting policies, procedures, and regulations.
- Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
- Researched complex transactions and identified potential issues.
- Monitored cash flows and prepared weekly cash projections.
- Supported efficient accounting operations with high-quality administrative support.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
- Oversaw full accounting cycle and prepared applicable financial statements.
- Reviewed financial information detailing assets, liabilities and capital and prepared balance sheets and profit and loss statements.
- Researched and implemented best practices to improve audit results.
- Created journal entries accurately and timely for month end close processes.
- Ensured that internal controls are maintained throughout all areas of responsibility.
- Minimized internal accounting department backlogs by updating accounts and generating reports.
- Collaborated with external partners to complete audits.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Updated and managed accounts payable databases, employing access controls to protect data.
- Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
- Interacted with internal and external auditors to help complete audits and resolve issues.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Analyzed balance sheets for mistakes and inaccuracies.
- Posted financial data in Excel spreadsheets and managed inventory.
- Performed audits of operational and financial areas to check compliance.
- Reconciled intercompany balances and eliminated differences in a timely manner.
- Performed general ledger reconciliations on a timely basis.
- Leveraged SYSCONT skills to input and compile data gathered from various sources.
- Completed day-to-day duties accurately and efficiently.
Education
PGCE - Accounting And Finance
CESPANEC
Cabaiguan, Cuba07-2014
Engineering - Automatic
Universidad Central De Las Villas
Santa Clara, Cuba06-2012
Skills
- Dispatch Coordination
- Customer Relations
- Route Navigation
- Data Entry
- Database Management
- Driver Communication
- Service Coordination
- Database Updates
- Stress Tolerance
- Updating Logs
- Geographical Knowledge
- Communication Equipment Operation
- Incident Reporting
- Critical Thinker
- Dispatching Procedures
- Financial Reporting
- Financial Analysis
- Cash Flow Analysis
- Account Reconciliation
- Adobe Software Proficiency
- Superior Attention to Detail
- Analytical Research
- MS Office Suite
- Customer Assistance
- ID Verification
- Customer Service
- Cash Handling
- Money Handling
- Daily Reporting
- Drawer Balancing
- Cash Register Operation
- Payment Collection
- Sales Expertise
- Time Management Skills
- POS System Operations
- Written and Verbal Communication
Timeline
Dispatcher
E&L Express LLC
03.2021 - Current
Cashier
Walmart
04.2020 - 09.2020
Houseperson
Luxor Hotel & Casino
02.2015 - 05.2021
Accountant
Electric Company (OBE Provincial)
09.2012 - 08.2014
PGCE - Accounting And Finance
CESPANEC
Engineering - Automatic
Universidad Central De Las Villas