Lisandra Soto

Experienced Salesforce Administration Manager with over six years of expertise in managing enterprise-level CRM systems, leading cross-functional teams, and driving digital transformation initiatives. Proven track record in optimizing Salesforce environments to support business operations, data integrity, and scalable automation. Skilled in user and system administration, process improvement, data migration, and integrations using tools such as MuleSoft, Power BI, and SQL. Adept at aligning CRM strategy with business goals and enhancing user experience through streamlined solutions. Strong leadership, problem-solving, and communication skills developed through managing multi-agency and enterprise-wide system transitions.

While adapting and integrating quickly to new technology and software applications.

Implemented and maintained secure IT infrastructures, including operating systems, software, and intrusion detection systems, across multiple government agencies. Developed customized software solutions that exceeded client expectations by closely evaluating project specifications and business needs. Recommended and executed system upgrades, aligning technology strategies with organizational growth plans. Administered and monitored enterprise databases, proactively resolving performance and stability issues. Managed user profiles and access controls to ensure data security and compliance. Led successful technical upgrade and integration projects by collaborating cross-functionally with development teams and stakeholders.