Lisandra Valencia
Kennewick,WA
Summary
Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.
Overview
13
13
years of professional experience
Work History
Office Administrator
Sliverline, LLC
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Business Navigator
Career Path Services
01.2020 - 01.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
General Manager
Hotel Management Consulting
01.2020 - 12.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Customer Service Manager
Elwood Staffing
01.2012 - 12.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Education
High School -
Pasco High School
01.2000
Skills
- Microsoft Office
- Payroll
- Appointments Scheduler
- Multi-Phone Line
- Human Resource
- Record Management
- Communication Skills
- Attention to details
- Document Control
- Highly Organized
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Customer engagement
Educationandprofessionaldevelopment
Pasco High School, 01/01/00
References
Available upon request.
Corecompetencies - Skills
- Microsoft Office
- Payroll
- Appointments Scheduler
- Multi-Phone Line
- Human Resource
- Record Management
- A/P
- A/R
- Sales
- Communication Skills
- Attention to details
- Document Control
- Highly Organized
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
Sliverline, LLC
01.2023 - Current
Business Navigator
Career Path Services
01.2020 - 01.2023
General Manager
Hotel Management Consulting
01.2020 - 12.2020
Customer Service Manager
Elwood Staffing
01.2012 - 12.2020
High School -
Pasco High School
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