Lisandro Alvizar
East Palo Alto,California
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
Work History
Service Desk Analyst (Contract)
Stanford
07.2023 - 03.2024
- Implemented systematic ticket documentation procedures utilizing Servicenow to enhance operational efficiency
- Applied proficient troubleshooting methodologies, such as managing proxies, to promptly address network connectivity issues and software malfunctions.
- Facilitated the provisioning of access points for authorized users.
- Conducted audits of software licenses to guarantee compliance with Stanford's policies.
Hospital Service Technician
Stanford Health Care
09.2019 - 11.2022
- Assisted in reducing operating costs through careful monitoring of consumable inventory levels, ensuring appropriate stock replenishment without overordering.
- Enhanced overall patient experience by consistently treating all individuals with respect, empathy, and a positive attitude during their hospital stay.
- Demonstrated strong organizational skills in managing multiple tasks simultaneously while maintaining attention to detail and prioritizing workload appropriately.
- Ensured a clean and safe environment for patients, staff, and visitors by strictly adhering to infection control protocols.
Education
Information Technology
Year Up
Menlo Park, CA01.2024
High School Diploma -
Carlmont High School
Belmont, CA07.2017
Skills
- ITIL Knowledge
- Remote Technical Support
- Incident Management
- Client Relationship Management
- Network Troubleshooting
- Remote Support
- Technical Support
- Software Support
- Documentation
- System Administration
- Guest communication
- Information Security
- Hardware and Software Repair
- Technical Troubleshooting
- Problem-Solving
- User Support
Languages
Spanish
Professional Working
Internships
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
Timeline
Service Desk Analyst (Contract)
Stanford
07.2023 - 03.2024
Hospital Service Technician
Stanford Health Care
09.2019 - 11.2022
Information Technology
Year Up
High School Diploma -
Carlmont High School