LISANDRO MIGUEL LINARES MATA
Coral Gables
Summary
Detail-oriented IT Support Professional and Computer Science student with over 3 years of experience in technical troubleshooting, network maintenance, and high-level client support. Proven ability to resolve complex hardware issues, calibrate VR systems, and communicate technical solutions to non-technical users.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Showroom & IT Support
Yupix, Inc.
Miami, FL
02.2022 - Current
- Serve as the primary technical interface for high-level clients, providing on-site support for VR/XR hardware and software.
- Perform orientation, calibration, and troubleshooting for VR headsets to ensure optimal performance.
- Collaborate with the backend IT team to diagnose and resolve system issues.
- Install and maintain client network infrastructure to ensure consistent connectivity.
- Conduct R&D testing for new technologies and applications to improve organizational offerings.
Customer & Technical Support Associate
Turkish Airlines
Miami, FL
06.2021 - Current
- Provide professional technical assistance and account management via live chat and digital platforms.
- Execute technical support duties and monitor claims and physician-related service data.
- Manage high-volume data entry for customer information with strict attention to detail.
Valet Cashier / Operations
900 Valet
Miami, FL
05.2018 - 10.2019
- Utilized proprietary applications to manage vehicle tracking for residents and visitors.
- Handled financial transactions and shift payments for co-workers.
Education
Associate of Science - Computer Science
Miami Dade College
Miami07-2026
Bachelor's degree - Physics
Universidad Simón Bolívar
01.2020
Skills
- Operating Systems: Windows, macOS Administration, Mobile Device Management (MDM)
- Networking: Network Troubleshooting, VPN, VoIP, Security Systems
- IT Tools: Microsoft 365 Support, Google Workspace, Zoho Assist, RDP, Issue Tracking
- Hardware: Computer hardware maintenance, VR headset calibration, System Maintenance
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
Certification
CompTIA A+, Voice Acting (English/Spanish), Real Estate License
Certifications & Languages
Languages: Spanish (Native), English (Fluent), German (Goethe-Institut Certified)
Interests
- Graphic Design
- Crafting and DIY Projects
- Blogging
- Creative Writing
Timeline
Client Showroom & IT Support
Yupix, Inc.
02.2022 - Current
Customer & Technical Support Associate
Turkish Airlines
06.2021 - Current
Valet Cashier / Operations
900 Valet
05.2018 - 10.2019
Bachelor's degree - Physics
Universidad Simón Bolívar
Associate of Science - Computer Science
Miami Dade College