LISA WHITE
Fairburn,GA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
19
19
years of professional experience
Work History
General Accounts Manager
TitleMax Title Loans
Atlanta, GA
06.2021 - Current
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Identified and capitalized on community business opportunities with effective networking.
- Protected company assets with strategic risk management approaches.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Prepared monthly reports for payment and account reconciliations and financial statements.
- Educated clients on title lending and updated account information to maintain high standards of client service.
General Manager
White House Black Market
Atlanta, GA
11.2017 - 12.2020
- Maintained focus on promoting and driving sales by building a loyal clientele base in store and E commerce
- Partnered with Corporate Leadership to establish and communicate key performance metrics and expectations regarding sales profit potentials, visual merchandising, loss prevention and succession planning
- Analyzed results through reporting, and translated information into data-driven actionable behavior to drive beyond KPI expectations
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets
- Built team-oriented culture of luxury sales service and techniques to attract and sustain luxury client relationships
- Promoted to,
- Managed locations North Point Mall and Phipps Plaza
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Store Manager
The Children's Place
Atlanta, GA
10.2015 - 11.2017
- Advanced store to top 10 in comp sales 2 consecutive years
- Reversed a poor performing store by revising strategies, processes and team development coaching
- Achieved company expectations in asset loss results through compliance with all guidelines including operations, product retention
- Results include reduction from 5% loss to 1.3%
- Increased team job satisfaction with hands-on, motivational approaches to ensure a great work environment
- Optimized business performance with consistent data tracking and analysis reports to gain behavioral insight
- Defined clear vision for store and continuously develop sound operations and talent succession for team accountability and strength.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
Gym Director
You Fit Health Clubs
Atlanta, GA
06.2015 - 10.2015
- Engaged customers to quickly identify needs, negotiate contracts and close sales
- Researched market trends and stayed current on customer preferences to better lead sales operations
- Taught the sales team how to connect with customers and build long-term, productive relationships
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
Store Manager
American Eagle
Peachtree City, GA
01.2014 - 06.2015
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Developed and administer successful systems to control the loss of company assets
- Continuously reviewed loss-prevention exception reports and monitored cash discrepancies to check conformance and spot trends
- Consulted with customers to understand their needs and suggest the best fitting products
- Analyzed results through reporting, and translated information into data-driven actionable behavior to drive KPI improvements
- Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers.
Store Manager
Charlotte Russe
Atlanta, GA
08.2011 - 01.2014
- Recognized within market for building and motivating teams
- Oversaw daily operations to adhere to company policies while focusing on efficiency, team collaboration and process improvements
- Prepared scheduling and payroll compliance, analyzed metrics and adjusted correlating behaviors to win
- Set forward-thinking initiatives to exceed comparable goals and boost team success
- Planned and executed creative visual displays to appeal to customers and drive goals
Co Manager
The Limited Brands
Atlanta, GA
02.2003 - 08.2011
- Partnered with Store Manager to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, loss prevention, and safety
- Coached, trained, recognized, and managed all aspects of performance for store associates and developed a bench of talented workers
- Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store
- Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers.
Education
Associate of Arts - Fashion Design
Brooks College
Long Beach, CA1995
Skills
- Lead Generation
- Business Development
- Strategic Account Planning
- Time Management
- Customer Service
- Microsoft Office
- Verbal and Written Communication
- Account Management
- Teamwork and Collaboration
- Performance Evaluations
- Credit Checks and Collections
- Sales Meetings and Orientations
- Self-motivated professional
- MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired, and success achieved.
Helen Keller
Timeline
General Accounts Manager
TitleMax Title Loans
06.2021 - Current
General Manager
White House Black Market
11.2017 - 12.2020
Store Manager
The Children's Place
10.2015 - 11.2017
Gym Director
You Fit Health Clubs
06.2015 - 10.2015
Store Manager
American Eagle
01.2014 - 06.2015
Store Manager
Charlotte Russe
08.2011 - 01.2014
Co Manager
The Limited Brands
02.2003 - 08.2011
Associate of Arts - Fashion Design
Brooks College
Similar Profiles
Kristen DaleKristen Dale
Store Manager at TitleMax Title LoansStore Manager at TitleMax Title Loans
Erika PonceErika Ponce
Assistant Manager at TitleMax Title LoansAssistant Manager at TitleMax Title Loans
Jaqueline Rodriguez ValenciaJaqueline Rodriguez Valencia
Assistant Manager at TitleMax Title LoansAssistant Manager at TitleMax Title Loans
Maria CerdaMaria Cerda
General Manager at TitleMax Title LoansGeneral Manager at TitleMax Title Loans
KENYETTA THOMASKENYETTA THOMAS
Operations Manager at Apollo BehaviorOperations Manager at Apollo Behavior