Lisa Overstreet-Capuano Overstreet-Capuano
Lusby,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Associate Team Lead
H & R Block Tax Services
11.2021 - Current
- Streamlined communication within the team through regular meetings, resulting in improved collaboration and faster issue resolution.
- Managed workload distribution effectively, balancing tasks among team members according to their strengths and areas of expertise.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted a culture of open communication by encouraging team members to share ideas, challenges, and successes in weekly meetings.
- Collaborated with senior management on strategic planning initiatives, contributing valuable insights into company goals and objectives.
- Built strong relationships with customers through positive attitude and attentive response.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Greenhouse Attendant
Wentworth Nursery
04.2023 - 11.2023
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
- Unloaded plants and nursery items from delivery trucks.
- Assisted customers with selecting appropriate plants for their specific growing environments during retail sales events held at the greenhouse facility.
- Inspected plants to identify for signs of disease or infestation and address problems early.
Administrative Assistant
BHI Energy
01.2011 - 04.2020
- Managed filing system, entered data and completed other clerical tasks.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Skills
- Teamwork and Collaboration
- Team motivation
- Overseeing Daily Activities
- Cash Handling
- Issue Resolution
- Complaint resolution
- Client Service
- Giving Constructive Feedback
- Onboarding and Orientation
- Calm Under Pressure
- Friendly, Positive Attitude
Timeline
Greenhouse Attendant
Wentworth Nursery
04.2023 - 11.2023
Associate Team Lead
H & R Block Tax Services
11.2021 - Current
Administrative Assistant
BHI Energy
01.2011 - 04.2020
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