Lisa Perez
Nampa,ID
Summary
I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am a detail-oriented team player with strong organizational skills. I have the Ability to handle multiple projects simultaneously with a high degree of accuracy. I am hardworking and passionate job seeker with strong organizational skills eager to secure the Health Facility Surveyor position and ready to assist in achieving company goals.
Overview
23
23
years of professional experience
Work History
Program Supervisor
Mentor Idaho
08.2022 - Current
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
- Improved customer satisfaction ratings by identifying areas of improvement and implementing necessary changes in service delivery.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Collaborated with cross-functional teams to develop innovative solutions for complex problems facing the organization or its clients.
- Championed continuous improvement culture within the team, promoting open feedback channels and celebrating successes together as a group.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and maintained relationships with external partners to facilitate program operations.
QIDP
Mentor Idaho
07.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
QIDP
Embassy
02.2018 - 07.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
QIDP
A&R Case Management
06.2015 - 02.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Correctional Officer
Correctional Alternative Placement Program (CAPP)
02.2014 - 05.2015
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Booked new inmates into facility and processed inmates for release.
Developmental Disabilities Vocational Supervisor
Southwest Idaho Treatment Center
10.2000 - 01.2014
- Supervised employees
- Evaluated staff performance regularly, providing constructive feedback.
- Evaluated skill sets by developing vocational training programs for lower functioning levels.
- Facilitated regular staff meetings, promoting open communication among team members to address concerns proactively.
- Monitored data and implemented new programming goals.
- Streamlined operations by identifying areas in need of process improvements and implementing necessary changes.
Education
Bachelor of Science - Criminal Justice
ITT Technical Institution
Boise, Idaho07.2008
Associate of Arts - Corrections/Criminal Justice
Treasure Valley Community College
Ontario, OR05.1994
High School Diploma -
Nampa Senior High School
Nampa, ID05.1988
Skills
- Staff Training
- Training Facilitation
- Staff Development
- Strategic Planning
- Document Management
- Reporting Requirements
- Performance Evaluation
- Conflict Resolution
- Program Evaluation
- Customer Service
- Decision Making
- Financial Reporting
- Risk Management
- Time Management
- Policy Implementation
- Team Leadership
- Adaptability
- Problem Solving
- Organizational Skills
- Facility Management
- Proactive Mindset
- Hiring and Recruitment Knowledge
- Training Coordination
- Staff Evaluation
- Interviewing Skills
- Written and Verbal Communication
- Staff Oversight
- Client Needs Assessments
Custom
I was hired by Embassy in 2018 and then Embassy sold out to Mentor.
Timeline
Program Supervisor
Mentor Idaho
08.2022 - Current
QIDP
Mentor Idaho
07.2021 - Current
QIDP
Embassy
02.2018 - 07.2021
QIDP
A&R Case Management
06.2015 - 02.2018
Correctional Officer
Correctional Alternative Placement Program (CAPP)
02.2014 - 05.2015
Developmental Disabilities Vocational Supervisor
Southwest Idaho Treatment Center
10.2000 - 01.2014
Bachelor of Science - Criminal Justice
ITT Technical Institution
Associate of Arts - Corrections/Criminal Justice
Treasure Valley Community College
High School Diploma -
Nampa Senior High School
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