Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

LISA PIATEK

Administrative
Plainfield,IL

Summary

Dependable administrative professional with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills.

Respectful, punctual and hardworking, with a proven track record of maintaining efficient office operations.

Dedicated Office Assistant with over 15 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of pc and mac programs and history achieving high data output.

Resourceful and experienced office worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Personable administrative worker with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping. Recognized for dynamic work ethic and team player attitude.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Customer Service

Discover Card
02.2011 - 09.2011
  • Call center customer service
  • Processed credit card applications online
  • Data Entry
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Updated customer service database with new information, address changes and contact details.
  • Immediately brought critical issues to customer service manager for resolution.
  • Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to [Job Title].

Reprographics Clerk/Driver

Ambitech Engineering
06.2008 - 11.2009
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Reviewed order data to verify transactions and shipping dates.
  • Received and routed business correspondence to correct departments and staff members.
  • Created reports and developed improvements and enhancements to automate records and file systems.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.

Technical Support Trainer and Customer Service Rep

Time Warner Cable
09.2007 - 06.2008
  • Trained new employees (groups of 15-30) by myself in 3 week courses
  • Assisted with Beta testing of new programs
  • Data Entry (all new employees entered into HR database)
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Tracked attendance and progress against goals for each participant.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Assessed student needs to develop effective training plans.
  • Gathered and organized supplementary material to support structured lessons.
  • Identified and solved internal problems related to employee turnover by revamping training approaches.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Recruited and trained over 100 new members of guest service team.
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Submitted service tickets for equipment maintenance requests.

Education

Associate of Science - Information Technology

LISA PIATEK
Kansas City, MO
05.2011

Skills

  • Computer Skills:
  • Excellent troubleshooting skills for all computer and Internet related issues, proficient in typing, working knowledge on all Windows operating systems, some experience with programming in C, C, Java & Javascript, configuring anti-virus software, upgrading operating systems and other misc software, maintaining and troubleshooting peripheral equipment, working knowledge of TCP/IP and routing technologies
  • Organizational Skills:
  • Effective time management, managing multiple projects effectively, setting and meeting goals and deadlines, attention to detail
  • Management Skills: teaching/training/instructing, delegating responsibility, making and implementing decisions, enforcing policies and procedures, leading groups
  • Communication Skills: efficient typing, speaking and listening effectively, providing and responding to feedback, confident public speaker, negotiating and resolving differences, openly expresses ideas, professionalism with clients
  • Office Management
  • Inventory Records
  • Mail Management
  • Office Supplies and Inventory
  • Invoice Generation
  • Business Correspondence
  • Schedule Management
  • Sorting and Labeling
  • Personnel Records
  • Employee Training
  • Team Bonding
  • Valid Driver's License
  • Multi-Line Phone Proficiency
  • Social Media Knowledge
  • General Office Functions
  • Staff Management
  • Event Planning
  • Opening and Closing Procedures
  • Grammar Understanding
  • PowerPoint Presentations
  • Delivery Scheduling
  • Security Procedures
  • Office Supply Management
  • Schedule Preparation
  • Self Starter
  • Drafting Correspondence
  • Supply Restocking
  • Outbound Calls
  • Performance Improvement
  • Resource Coordination
  • Word Processing and Design
  • Strong Problem Solver
  • Dedicated Team Player
  • Scheduling Meetings
  • Greeting Visitors
  • Organizing and Categorizing
  • Payment Processing
  • Staff Meetings
  • Records Preparation
  • Issue Resolution
  • Customer Inquiries
  • Reading Comprehension
  • Mail Sorting and Distribution
  • Clerical Support
  • Prioritizing Work
  • Special Projects
  • Technical Support
  • Guest Services

Additional Information

  • 2

Timeline

Customer Service

Discover Card
02.2011 - 09.2011

Reprographics Clerk/Driver

Ambitech Engineering
06.2008 - 11.2009

Technical Support Trainer and Customer Service Rep

Time Warner Cable
09.2007 - 06.2008

Associate of Science - Information Technology

LISA PIATEK
LISA PIATEKAdministrative