Mrs LISA R. TURNER
Fuquay-Varina,North Carolina
Summary
History of contributing to court operations efficiency through skilled clerical support. Well-versed in issuing warrants, collecting fees and producing reports and correspondence. Excellent organizational, multitasking and conflict management skills. Managed on boarding process regarding payroll and benefits.
Overview
19
19
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Deputy Judicial Court Clerk
State Of North Carolina Judicial Branch
07.2022 - Current
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Documented exhibits admitted during hearings.
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Prepared and distributed court orders, probation orders and sentencing information.
- Met with judges, lawyers and police officials to coordinate functions of court.
- Used Case Wise, Vcap and efiling to prepare dockets or calendars of cases.
- Prepared courtrooms for session by supplying courtroom with paper and pens, easels and electronic equipment.
- Searched files and contacted witnesses, attorneys and litigants to obtain information for court.
- Responded to inquiries from general public regarding audio request, court appearance, trial dates, judicial procedures and fines.
- Maintained docket calendar and database for Wake Family court.
- Prepared and issued court orders for probation orders, sentencing information and other actions.
- Used Liberty recording equipment to record court proceedings.
- Marked and preserved exhibits introduced into evidence in court proceedings.
Office Manager
Passage Transport & 4C Central Carolina Cleaning Company
04.2021 - 12.2022
- Manage relationships with vendors, service providers, to ensure that all items are invoiced and paid on time
- Establish a historical reference for the office by outlining procedures for protection, retention, record disposal and retrieval
- Implement procedural and policy changes to improve operational efficiency
- Allocate available resources to enable successful task performance
- Responsible for ensuring office financial objectives are met by preparing annual budget for the office, planning the expenditures, analyzing variances, and carrying out necessary corrections that may arise
- Manage executives' schedules, calendars, and appointments
- Ensure security, integrity, and confidentiality of data
- Maintained Mor-Track database with customer updates and report generation.
- Maximized cash flow through optimal billing and collection processes.
- Utilized company's accounting systems to review reports and prepare assessments.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Motivated employees through special events and incentive programs.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Deputy Clerk
Newton County Juvenile Court
01.2019 - 04.2021
- Receives and reviews applications for court-appointed counsel; appoints, notifies, and coordinates client with Public Defender or Indigent Defense
- Responsible for proper accounting of all monies for restitution, supervision fees, start-up fees, and fines
- Verifies court calendars; maintains awareness of correct dates, time, court room and judge to answer questions from the public
- Research information required for petitions, subpoenas, arraignments, summons and notice of hearings; types petitions, subpoenas, arraignments, summons and notice of hearings as necessary
- Receives information from courts, law enforcement agencies, social welfare agencies, law offices, and the public to process the information into the court records, to assist the Clerk and Deputy Clerk as needed.
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared and distributed court orders, probation orders and sentencing information.
- Met with judges, lawyers and police officials to coordinate functions of court.
- Used J-cats to prepare dockets or calendars of cases.
- Searched files and contacted witnesses, attorneys and litigants to obtain information for court.
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
- Prepared and issued court orders for probation orders, sentencing information and other actions.
- Evaluated dynamics of different personnel groups through range of planned activities and programs.
- Collaborated with other healthcare professionals to coordinate care plans and implement continuity of care
- Assisted with documenting and evaluating behaviors of individuals with mental health diagnoses.
- Facilitated group therapy sessions to provide interactive and supportive environment for clients to process experiences and learn new coping skills.
- Counseled individuals and groups regarding problems such as stress, substance abuse or family situations to modify behavior to improve personal adjustment.
Permit Clerk
Sandy Springs
04.2018 - 01.2019
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances through Government Windows
- Fingerprint the public using (LIVESCAN)
- Issue City approved permits through RMS (Records Management System
- Perform background checks using GCIC and Immigration checks through
- SAVE
- Assist different departments as needed: CID, Major, and Crime Analysis
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Inmate Phone Investigator
Cooper Communications, Inc
10.2016 - 09.2017
- Contracted through the State of North Carolina with the Special
- Investigations department)
- Responded to law enforcement and departmental agency inquiries concerning investigation data, and findings
- Provided direction, criminal intelligence, and information accordingly
- Created and/or maintain new accounts and recorded telephone findings
- Interacted with the public, internal/external employees, and outside law enforcement, etc
- Investigated and analyzed all case information and data
- Submitted and compiled investigation data to the appropriate entities for review and prosecution
- Maintained strict confidentiality of an individual's criminal history background
- Updated and maintained investigation and research data for the purpose of ensuring case files remain current while active and under investigation
- Prepared various materials for case support, and related court/judicial presentation purposes
- Assisted with high profile cases with the Department of Public Safety and
Domestic Relations Case Manager
Superior Court Of Fulton County
07.2015 - 06.2016
- Collected case fees and balanced cash drawers
- Maintained filing system for petitioners and respondents; typed correspondence, documents and/or court notices observing strict confidentially
- Distributed originals or copies of mediated/arbitrated documents to Judge and/or respective clerk’s office
- Planned schedules and posted assigned ADR calendars for office staff and responded to all inquiries, including notifying litigants, attorneys, and ADR neutrals regarding dates and times of sessions
- Schedules and arranges court dates; creates, maintains and supervises court calendars for filings and special proceedings and distributing printed court calendars to appropriate parties
- Ensured compliance with statutory time frames
- Organizes, prioritizes, assigns, and/or coordinates work; prioritizes and schedules work activities to meet objectives
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Informed parties of relevant laws, regulations and constraints for cases.
Court Support Specialist
Superior Court of Fulton County
01.2014 - 07.2015
- Created court calendars and maintained case files for all Family Division Superior Court Judges
- Responded to all inquiries, including notifying litigants and attorneys regarding dates and times of court cases
- Reviewed weekly court calendar to ensure accuracy and provided weekly/monthly statistical reports
- Handled confidential and\or sensitive information requiring use of discretion
- Drafted and reset dismissal orders
- Appeared at Court proceedings and testified when needed
- Processed Temporary Protective Orders (TPO) for petitioners
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Interactive with public, Clerk of Court, Magistrates/Superior Court, Judges, District Attorney, Sheriff, court officials, and private attorneys
- Addressed complaints and independently resolving administrative issues that may occur in the office
Lead Pretrial Officer
Superior Court of Fulton County
02.2008 - 01.2014
- Supervised and trained new employees on new software, operating procedures, court etiquette, and jail procedures
- Processed criminal and statistical information reports and dispositions in
- Odyssey case management System
- Collected and analyzed facts to conduct investigations and reported results accurately
- Evaluated/processed complex criminal information and recommend appropriate action
- Prepared bond assessments and processed defendant’s information for court
- Tracked cases in Odyssey on court calendar, and prepares various reports related to assigned cases
- Interaction with probationers, Clerk of Court, Magistrates/Superior Court
- Judges, and District
- Attorney, Sheriff, other court officials, and private attorneys
- Enforced special orders of the court that might include monitoring of substance abuse treatment, curfew and home detention, as well as electronic monitoring
- Conducted curfew checks of offenders, veterans, high profile inmates, certified juveniles to ensure that they complied with judge’s orders during curfew hours; and assessed/verified living conditions of offenders
- Interviewed inmates and offenders effectively using investigative & motivational interviewing techniques
- Conducted local and national criminal records checks using GCIC
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Assisted in leading each shift by delegating duties and assigning specific tasks to employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Correctional Officer
Georgia Department of Corrections
12.2006 - 02.2008
- Booked new inmates into facility and processed inmates for release.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints and searches.
- Delivered inmates to work sites and returned safely by following protocols.
- Arranged for medical and dental care of inmates.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
Case Manager
Arizona Children’s Association
12.2005 - 12.2006
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Managed caseload of 50 children in welfare system to provide comprehensive, community-based care.
- Collaborated with external agencies to meet educational and transitional needs of students.
- Developed positive relationships with parents to foster communication and encourage involvement for student growth.
- Developed and implemented transition services plan to facilitate movement from school to activities.
- Addressed delays in discharge, postponed procedures and discharge equipment unavailability.
- Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
Juvenile Probation Aide
Travis County Juvenile Probation
01.2005 - 12.2005
- Transported juveniles between detention centers, schools, and medical institutions.
- Assist Juvenile Probation Officers with casework preparation and documentation
- Performed data entry into management information system
- Alerted law enforcement about probation violations.
- Reviewed documentation, such as police reports, court transcripts and criminal records
- Evaluated program effectiveness and obstacles to implementation by recommending changes to protocols in order to improve reach of services.
- Assisted in making recommendations for sentencing and disposition of probationer and prepared probation plans
- Appeared at Court proceedings as directed and provided testimony when necessary
- Maintained case records and statistical data for evaluation purposes
- Implemented progressive discipline for non-compliant offenders
- Wrote progress reports and testified under oath at court hearings.
Education
Bachelor of Science - Psychology/Criminal Justice
Columbia Southern University
Orange Beach, AL 01.2019 - 06.2023
Master of Science - Public Adminstration
Columbia Southern University
Orange Beach, AL 08.2023 - Current
Skills
- Strong communication skills
- Ability to collaborate with diverse customers
- Dynamic, flexible and adaptable to change
- Policy and Procedure Modification
- Innovative problem-solver
- Software: V-Track, OPUS, Microsoft
- Office, Neo, Odyssey, Advisor, (GCIC
- Certified; (Purpose Codes C, DQ, E & F),
- Government Windows, RMS, (Records
- Management System), CJLEADS, SAVE,
- LIVESCAN, JCATS and Eagle
- Maintains a high level of confidentiality
- Licensed Notary for the State of NC
- Budgetary Planning
- Staff Training
- Client Correspondence
- Account and Ledger Reconciliations
- Data Communications
- Executive Calendars
- Payroll Administration
- Deposit Collection
- Biweekly Payroll Processing
Certification
Notary
MorTrack
Mediation training
Timeline
Master of Science - Public Adminstration
Columbia Southern University
08.2023 - Current
Deputy Judicial Court Clerk
State Of North Carolina Judicial Branch
07.2022 - Current
Office Manager
Passage Transport & 4C Central Carolina Cleaning Company
04.2021 - 12.2022
Bachelor of Science - Psychology/Criminal Justice
Columbia Southern University
01.2019 - 06.2023
Deputy Clerk
Newton County Juvenile Court
01.2019 - 04.2021
Permit Clerk
Sandy Springs
04.2018 - 01.2019
Inmate Phone Investigator
Cooper Communications, Inc
10.2016 - 09.2017
Domestic Relations Case Manager
Superior Court Of Fulton County
07.2015 - 06.2016
Court Support Specialist
Superior Court of Fulton County
01.2014 - 07.2015
Lead Pretrial Officer
Superior Court of Fulton County
02.2008 - 01.2014
Correctional Officer
Georgia Department of Corrections
12.2006 - 02.2008
Case Manager
Arizona Children’s Association
12.2005 - 12.2006
Juvenile Probation Aide
Travis County Juvenile Probation
01.2005 - 12.2005
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