Lisa R. Walker
Indianapolis,IN
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Maintenance Crew Member
International Paper
08.2025 - Current
- Followed routine maintenance checklist.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
- Properly handled, transported, and disposed of recycled materials.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Safely and effectively handled wide range of cleaning products and solutions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Sales Associate
The UPS Store Inc.
08.2022 - 08.2025
- Processed customer orders efficiently using point-of-sale systems.
- Assisted customers with shipping and packaging solutions tailored to their needs.
- Maintained inventory accuracy through regular stock assessments and organization.
- Trained new staff on operational procedures and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Sorter/Package Handler
UPS
12.2018 - 08.2021
- Sorted and categorized items to ensure efficient workflow in high-volume environments.
- Maintained accuracy in inventory management through diligent tracking and labeling of products.
- Collaborated with team members to optimize sorting processes and reduce operational delays.
- Mentored new employees on best practices for sorting techniques and safety protocols.
- Followed company policies and procedures to produce consistent work results.
- Utilized sorting systems to sort items fast and accurately.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
- Optimized workspace organization to facilitate faster, more efficient sorting operations.
Real Estate Agent
Walker's Realty
06.2011 - 09.2011
- Facilitated property showings, enhancing client engagement and satisfaction.
- Negotiated contracts, ensuring favorable terms for clients.
- Developed marketing strategies utilizing digital platforms to increase property visibility.
- Streamlined transaction processes, reducing closing times and increasing efficiency.
- Established strong relationships with clients through effective communication and personalized service.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
Real Estate Assistant
Walker's Realty
09.2008 - 04.2011
- Coordinated property showings and client meetings to enhance customer engagement.
- Managed transaction documentation and ensured compliance with real estate regulations.
- Assisted in preparing marketing materials for listings, increasing property visibility.
- Streamlined communication between agents and clients, improving response times and satisfaction.
- Developed comprehensive filing systems to organize property records efficiently.
- Implemented process improvements that reduced paperwork errors and increased workflow efficiency.
Owner/Director
The Kiddie Korner Nursey
09.1999 - 08.2008
- Developed and implemented age-appropriate curricula to enhance child development and learning outcomes.
- Established and maintained strong relationships with parents, fostering open communication regarding child progress.
- Managed daily operations, ensuring compliance with health regulations and safety standards for children's welfare.
- Recruited, trained, and mentored staff, enhancing team performance and maintaining a positive work environment.
- Oversaw budgeting processes, optimizing resource allocation to improve financial performance of the nursery.
- Conducted regular assessments of children's progress, adapting educational strategies to meet diverse needs.
- Implemented marketing strategies that increased enrollment rates, enhancing community engagement and visibility of services.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
Paralegal Secretary
Jenner & Block
09.1997 - 03.1999
- Conducted legal research to support case preparation and enhance attorney strategies.
- Drafted, reviewed, and filed legal documents ensuring compliance with procedural requirements.
- Managed case files and maintained organized documentation for efficient retrieval and review.
- Collaborated with attorneys to prepare for trials and hearings through detailed case analysis.
- Assisted in client communication, providing timely updates on case status and developments.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
Executive Assistant to the Chief Executive Officer
Habilitative Systems, Inc.
08.1992 - 08.1997
- Managed complex scheduling and calendar coordination for CEO and executive team.
- Streamlined communication processes between departments and external stakeholders.
- Coordinated travel arrangements, ensuring compliance with company policies and budget constraints.
- Developed office procedures to enhance operational efficiency and reduce turnaround times.
- Led initiatives for office organization, promoting a productive work environment aligned with corporate goals.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
- Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
- Contributed to strategic planning by providing administrative support during Board of Directors'' meetings.
- Supported decision-making processes by compiling research data and presenting findings to the CEO.
- Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
- Strengthened relationships with key partners through professional representation at industry events or conferences when necessary on behalf of the CEO.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Promoted organizational culture by implementing new initiatives as directed by the Chief Executive Officer.
- Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
- Facilitated smooth operations within the executive office by overseeing daily tasks and assignments.
- Safeguarded high standards in all documentation produced under my purview for accuracy.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Screened personal and business calls and directed to appropriate party.
- Took notes and dictation at meetings.
- Updated and maintained confidential databases and records.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Filed paperwork and organized computer-based information.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and managed office systems to efficiently deal with documentation.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Bachelor of Science - Marketing
Post University
Waterbury, CT10-2026
Associate of Science - Marketing
Post University
Waterbury, CT04-2025
Skills
- Customer Service
- Social Perceptiveness
- Adapt to Diverse Groups
- Market Research
- Microsoft Word
- Microsoft Excel
- Power Point
- Organizational and Planning Skills
- Communication Skills
- Information Collection and Management
- Attention to Detail
- Problem-Solving
Certification
- Phi Theta Kappa
- The National Society of Collegiate Scholars
- Golden Key International Society
- Marquis Who's Who
- Goldman Sachs "Goldman Sachs 10,000 Women"
- Notary Public/Notary Signing Agent
- United States Notary Association
- National Notary Association
- Real Estate Agent
- Life Producer
- Yale University "Financial Markets"
- University of London "Global Diplomacy: The United Nations in the World"
- American Management Association "Critical Thinking"
- American Management Association "Strategic Leadership"
- American Management Association "Understanding Unconscious Bias"
- The Exceptional Assistant
- Outstanding Service Award
Timeline
Maintenance Crew Member
International Paper
08.2025 - Current
Sales Associate
The UPS Store Inc.
08.2022 - 08.2025
Sorter/Package Handler
UPS
12.2018 - 08.2021
Real Estate Agent
Walker's Realty
06.2011 - 09.2011
Real Estate Assistant
Walker's Realty
09.2008 - 04.2011
Owner/Director
The Kiddie Korner Nursey
09.1999 - 08.2008
Paralegal Secretary
Jenner & Block
09.1997 - 03.1999
Executive Assistant to the Chief Executive Officer
Habilitative Systems, Inc.
08.1992 - 08.1997
Bachelor of Science - Marketing
Post University
Associate of Science - Marketing
Post University